Sr Technical Support Engineer (Refinery Scheduling & Planning/LP Modeling Exp)

Aspen Technology•Houston, TX

17d

About The Position

AspenTech is seeking a Senior Technical Support Engineer to join its Supply Chain team, specializing in technologies for production planning, scheduling, blending, and optimization. The role focuses on supporting customers using AspenTech solutions, including Aspen PIMS, Scheduling & Blending Optimization, and Aspen Unified technology. The engineer will resolve technical and engineering issues, provide customer guidance and training, participate in pre-sales activities, and contribute to product quality and customer relationships. Travel is usually less than 25% and may occasionally be international.

Requirements

Bachelor’s or master’s degree in engineering or a related discipline.
At least 5 years of relevant experience preferred; university experience may count.
Strong understanding of chemical engineering principles.
Knowledge of chemical and manufacturing business processes in refining, chemical, pharmaceutical, or process industries.
Ability to communicate complex information clearly and concisely, both verbally and in writing.
Ability to identify and drive growth opportunities that create customer value, with a strong customer-first mindset.
Ability to manage multiple responsibilities and competing priorities.
Ability to travel; travel is usually less than 25% and may occasionally be international.

Nice To Haves

Experience working in a refining, chemical, pharmaceutical, or process-industry environment.
Experience with AspenTech Supply Chain software such as Aspen PIMS, Aspen Petroleum Scheduler, Plant Scheduler, Multi Blend Optimization, Unified PIMS/Scheduling, or similar advanced tools from another vendor.
Background in chemical engineering or optimization, including knowledge of linear and nonlinear programming.

Responsibilities

Provide customer service that encourages user engagement and continued product usage.
Troubleshoot and resolve complex technical or engineering problems involving AspenTech software, and track work in a CRM system.
Escalate customer issues and drive resolution across AspenTech functions.
Deliver intermediate- and advanced-level training to customers on engineering principles and industrial processes.
Develop or maintain customer-focused training materials for new releases and industry applications.
Conduct pre-sales consultations to identify prospects’ business problems and explain how AspenTech products can address them.
Analyze client and prospect needs and support growth in product usage through pre-sales activities.
Build strong customer relationships and understand customers’ business needs and challenges.
Collaborate with other AspenTech functions to maintain and develop business opportunities.
Serve as a subject matter expert in AspenTech’s pre-release software testing program to improve product quality.
Coach fellow team members to strengthen their technical skills and contributions.
Conduct health checks on assigned accounts; provide onsite support and consultancy; deploy AspenTech solutions in customer environments; complete departmental improvement projects; and author technical white papers for AspenTech’s web knowledgebase, as needed.