Senior Technical Supervisor

Eurofins•Huntsville, AL

3h•Onsite

About The Position

Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer, healthier, and more sustainable. Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. The Eurofins network of companies is the global leader in food, environment, pharmaceutical, and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences, and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products. In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability, and purity of biological substances and products. In 2024, Eurofins generated total revenues of EUR € 6,515 billion, and has been among the best performing stocks in Europe over the past 20 years.

Requirements

Minimum of 4 years’ experience in a High Complexity Clinical Laboratory
Qualify as Testing Personnel as defined by CLIA rule § 493.1489
Qualify as a Technical Supervisor as defined by CLIA rule § 493.1449 for all CAP required Technical Supervisor duties
Authorization to work in the United States indefinitely without restriction or sponsorship.
Proficiency with basic computer programs.
Ability to multitask and keep up in a fast-paced environment.
Ability to work well on your own with minimal supervision.
Demonstrate key problem solving skills: active listening, analysis, research, creativity, communication, dependability, decision making, and team building.
Basic computer skills and advanced Excel skills are required.

Nice To Haves

Bachelors of Science in Medical Technology, Clinical Laboratory Sciences, or a Life Science such as Biology or Chemistry is preferred
Laboratory certification preferred

Responsibilities

Specimen labeling, processing, test performance and storage, lab maintenance, supply stocking, logging temperature and lot numbers, aliquoting reagents, and following standard lab procedures, safety guidelines, and HIPAA policies.
Processing samples with molecular technologies other than TEM-PCR, such as qPCR.
On days assigned as lead, reviewing patient testing data and QC results, reporting test results, overall direction of patient testing, and communication of testing to Client Services, clients, sales, and the next lead.
Training and competency assessment of testing personnel.
Supervision of the clinical laboratory operation and the personnel performing testing and reporting of test results.
Clinical lab training and competency program management, maintenance of laboratory inventory, and assuring test performance remains within lab specifications.
Must be accessible to testing personnel at all times testing is performed when assigned as Technical Supervisor to provide on-site, telephone or electronic consultation to resolve technical problems in accordance with policies and procedures established by the Laboratory Director.
Follow standard operating procedure for specimen handling and processing, test analyses, and maintain accurate documentation for specimen traceability.
Adhere to established policies and procedures whenever test systems are not within acceptable performance levels.
Document all corrective actions taken when test systems deviate from established performance specifications.
After initial training, perform assigned TEM-PCR lab duties accurately and efficiently, including properly handling equipment.
Stock laboratory with supplies in addition to clean and decontaminate laboratory instruments and testing areas.
Setup and perform testing of samples for troubleshooting, clinical, and stability studies.
Setup and assist with validation and verification studies of laboratory tests.
Properly document records of studies performed, assuring traceability.
After initial training, perform assigned qPCR lab duties accurately and efficiently including properly handling qPCR equipment.
Adhere to all processes put into place by the Quality Assurance and Safety Officer.
Consult with the QC Supervisor and/or the Quality Assurance and Safety Officer about all quality concerns in a timely fashion.
Ensure reagents are QC tested before use with patient testing or concurrently with their first use.
Handle problems, troubleshooting, and judgment calls when situations arise that are not addressed in any procedure, which includes consulting with a Technical Supervisor or the Laboratory Director when needed.
Review communication channels frequently to ensure all timely needs are handled and all updates are communicated properly.
Document processing errors, non-conformances, or deviations from standard procedure that may occur.
Coordinate any delayed testing and delay notifications according to policy.
Assure all repeat specimens and client error resolutions are in testing, and that no specimen is delayed testing due to an oversight.
Verify client errors and log them in the Laboratory Information System.
Direct the overall flow of testing, emphasizing efficiency, and TATs.
Enter, review, verify, and release patient results in the Laboratory Information System.
Assure that all testing is complete, all issues are resolved, and any late testing is covered if the need arises before leaving for the day.
Ensure testing records are completed and filed appropriately.
Review of nonconformances or errors and ensure issues are corrected or additional training is provided. Ensure documentation of follow-up is completed in a timely fashion.
Oversee nonconformance logs and approve corrective actions.
Perform technical performance evaluations in conjunction with the Administrative Operations Manager.
Maintain and update all technical laboratory policies to meet current practices and CAP Standards. Consult the Quality Assurance and Safety Officer as needed.
Perform, document and ensure that training and competency assessments for lab employees are current.
Ensure staff are meeting performance standards and code of conduct.
Provide day-to-day supervision of high complexity test performances by testing personnel.
Responsible for the technical oversight of the laboratory.
Monitor test analyses and specimen examinations to ensure that acceptable levels of analytic performance are maintained.
Prepare schedules for work assignments, training and competency assessments.
Review quality and control monitors and initiate action/correction as directed by Quality Assurance.
Laboratory Information System management.
Serve as a leader in the department, ensuring staff are communicated to effectively and demonstrating the needs of the business.
Maintain current and clear communication on all processes to the lead personnel and staff to ensure all processes are followed per policy.
Manage payroll-related activities for assigned staff, including reviewing and approving timecards, resolving discrepancies, ensuring timely submission, and compliance with company policies.
Participate in on-site and self-inspections with the Laboratory Manager.
Conduct annual performance evaluations, including documentation, feedback delivery, and goal setting for direct reports.
Create and maintain monthly staff schedules, balancing staffing levels, workload demands, PTO, and operational priorities to ensure continuous lab coverage.
Review and approve or deny PTO requests while ensuring adequate staffing levels and consistent application of policy.
Other duties as assigned by management.
Ensure that an approved procedure manual is available to all personnel responsible for any aspect of the testing process.
Resolving technical problems and ensuring that remedial actions are taken whenever test systems deviate from the laboratory's established performance specifications.
Perform all work duties as assigned by shift on weekly work schedules, using any downtime for lab maintenance or other assigned duties.
Adhere to the laboratory's quality control policies and document all quality control activities.
Be capable of identifying problems that may adversely affect test performance or reporting of test results and correct the problem or immediately notify the day’s lead technologist or Technical Supervisor.
Participate in the laboratory’s quality assurance plan.
Participate in job specific training and annual competency assessment reviews.
Keep workstations clean according to the cleaning policy.
Wear personal protective equipment as required.
Observe all safety guidelines and report any unsafe conditions to a lab supervisor or manager.
Perform any additional duties as directed by Clinical Lab management.