Senior Technical Success Manager
About The Position
Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow without limits. More than 900 of the world's leading financial institutions and fintechs trust Alloy for smarter risk management that drives growth. Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year. Alloy is a leading provider of digital identity management, helping innovative FinTech companies and banks manage KYC, AML, and other components of client onboarding. Our single API enables clients to access 50+ third-party data sources in real time to improve decision-making and streamline client experiences. The Technical Success Manager (TSM) role is a future-state, senior technical partner position designed to own long-term technical success, architectural health, and strategic alignment for Alloy’s most complex customers and partners. This role is for someone who thrives in proactive, forward-looking technical leadership and can guide clients through architectural decisions that scale with their business.
Requirements
- 3+ years of experience in Technical Success Management, Technical Account Management, Solutions Engineering, Implementation, or similar client-facing technical roles.
- Proven track record of independently managing enterprise or strategic accounts.
- Strong technical skills across REST APIs and system integrations, SQL (PostgreSQL preferred), backend languages (Node.js preferred), and web development fundamentals (JavaScript, HTML/CSS, React)
- Experience scoping complex solutions, guiding migrations, and driving platform adoption.
- Exceptional communication skills, able to present to executives as well as collaborate with client engineers.
- Demonstrated ability to define and scale best practices across multiple accounts.
- Experience mentoring peers or junior team members.
Nice To Haves
- Background in financial services, fraud, or compliance is a plus.
Responsibilities
- Owning long term technical success for strategic account by driving architectural direction, system evolution and platform integrity do deliver on client’s business objectives
- Providing system-level guidance on integrations, workflows, and configurations, with a focus on scalability, safety, best practices, and impact
- Developing and maintaining forward-looking technical roadmaps aligned to customer business goals, presented through Technical Account Reviews (TARs), QBRs, and executive-facing technical narratives
- Leading technical client touchpoints to align on success metrics, long-term goals, and joint roadmaps
- Scoping and advising on client requests, translating requirements into clear technical designs and execution plans
- Proactively identifying technical risks and driving mitigation plans before issues become blockers
- Maintaining accurate technical documentation, including architecture, integration status, key decisions, and feature adoption
Benefits
- Unlimited PTO and flexible work policy
- Employee stock options
- Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
- 401k with 100% match up to 4% of annual employee compensation
- Eligible new parents receive 16 weeks of paid parental leave
- Home office stipend for new employees
- Annual Learning & Development annual stipend
- Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
