Sr Technical Solutions Analyst - Merchandise Planning, Allocation and Supply Chain Operations

Vera Bradley • New York, NY

7d • $89,900 - $123,650

About The Position

The Senior Technical Solutions Analyst serves as the technical expert within the Merchandise Planning and Allocation (MP&A) and Supply Chain Operations product team. The role translates business needs into scalable system solutions and leads technical discovery, solution design, implementation, optimization, and support. It helps improve business processes, maximize technology investments, and deliver dependable experiences for functional users. By supporting technology and processes that help the business buy the right amount of product and position it in the right locations at the right time, the role contributes to reducing inventory costs and markdowns, minimizing out-of-stocks, and maximizing sales opportunities.

The analyst partners with business teams and technology stakeholders to understand processes and requirements, design and configure solutions, coordinate testing and implementation, and provide advanced application support. The role also maintains system documentation, monitors solution performance, contributes to continuous improvement, and shares expertise by mentoring analysts and developing consistent practices across the Analyst Center of Excellence. Participation in an on-call rotation and occasional after-hours support are required when needed for critical incidents, implementations, or business operations.

Requirements

• Bachelor of Science in Information Systems/MIS, computer science, business, or a related field, or equivalent experience.
• At least 5 years of technical experience in Information Technology supporting enterprise-class systems.
• Exposure to enterprise-class systems in Merchandise Planning and Allocation and Supply Chain Operations functional areas.
• Strong background in application development and database technologies and concepts.
• Ability to articulate technical concepts in a relatable way to business users.
• Strong problem-solving and analytical skills.
• Excellent PC skills using Microsoft Office software.
• Detail oriented, with the ability to manage multiple tasks simultaneously.
• Excellent organization and follow-through skills.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to build and maintain rapport with internal and external customers and handle situations with confidence, tact, and resourcefulness.
• Flexible and adaptable, with the ability to work under pressure and meet deadlines in a fast-paced office environment.
• Strong team-player skills.
• Ability and willingness to mentor team members and provide technical training and knowledge transfer.
• Flexibility to provide on-call after-hours support and occasionally work second or third shifts and weekends.
• Ability to operate office equipment, including computers, copiers, fax machines, and phones.

Nice To Haves

• Experience with Agile/Scrum development methodology.
• Experience with SCALE, D365, and retail planning systems such as Blue Yonder, O9, Toolio, Retail Oracle, Centric Planning, or M19.

Responsibilities

• Partner with Merchandise Planning and Allocation and Supply Chain Operations teams to understand business processes, challenges, priorities, and desired outcomes.
• Facilitate business-process and technical discovery, identify root causes, clarify requirements, and evaluate technology-based process improvements.
• Build trusted relationships with functional users, product leaders, technology partners, and external vendors; gather feedback and assess satisfaction with systems, solutions, and support.
• Translate business needs and product priorities into technical requirements, specifications, solution options, and product backlog items, and communicate technical concepts clearly to business stakeholders.
• Serve as the technical subject-matter expert for assigned MP&A and Supply Chain Operations systems, configurations, integrations, data, and supporting technologies.
• Partner with the Product Manager and functional users to evaluate and recommend solutions that balance business value, technical feasibility, supportability, security, and long-term sustainability.
• Design and lead implementation of technology solutions, configure supported applications, and coordinate with developers, integration and data teams, vendors, and other technology partners as needed.
• Ensure technical perspectives are included in product planning, prioritization, solution design, implementation, and daily product-team activities; stay informed about relevant technology capabilities and emerging solutions.
• Develop functional and technical requirements, specifications, process flows, data requirements, and acceptance criteria for new capabilities and enhancements.
• Validate proposed solutions against business requirements and technical architecture, integration, security, data privacy, and support standards.
• Lead or coordinate configuration, technical testing, defect resolution, implementation planning, and production deployment.
• Support user acceptance testing and confirm solutions function as intended within end-to-end business processes.
• Evaluate solutions after launch, gather feedback, and recommend adjustments to improve adoption, usability, stability, and business outcomes.
• Create and maintain system documentation, configuration records, support procedures, and knowledge materials.
• Lead advanced application support and root-cause analysis for assigned enterprise systems, integrations, and related business processes; diagnose complex issues and communicate with affected users and stakeholders.
• Identify recurring incidents, process gaps, and system limitations, then recommend and implement corrective or preventive improvements.
• Monitor solution performance and support outcomes, coordinate issue resolution across internal teams and external providers, and facilitate the effective use of shared services, reusable capabilities, standards, and best practices.
• Participate in the on-call rotation and provide after-hours support when required for critical incidents, scheduled implementations, or business operations.
• Share technical expertise and product knowledge; mentor analysts through guidance, reviews, troubleshooting, training, and knowledge transfer.
• Contribute to consistent analyst practices, documentation standards, and reusable methods across the Analyst Center of Excellence.

Benefits

• Medical plan options, including HDHP/HSA and PPO plans.
• Dental insurance.
• Vision insurance.
• Flexible spending accounts.
• Employer-provided life insurance equal to two times salary.
• Accidental death and disability insurance and voluntary life insurance for employees and their families.
• Short-term disability and long-term disability.
• 401(k) with company match and immediate vesting subject to age and service requirements.
• Paid time off, up to three weeks in the first year, with the opportunity to earn more.
• Nine paid holidays per year.
• Paid bereavement leave.
• Voluntary time off for community service.
• Financial, physical, and mental wellness resources, including an Employee Assistance Program and unlimited telephonic counseling.
• Leadership development, skill development, and career advancement opportunities.
• Employee discount on Vera Bradley products.
• Bonus opportunity.
• Identity protection and legal services.
• Pet insurance.
• Cell phone discount.
• Employee referral bonus.
• Annual birthday gift.
• DailyPay.
• Corporate fitness facility.
• Individual policies through Aflac.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior