Sr Technical Solutions Analyst - Merchandise Planning, Allocation and Supply Chain Operations

Vera Bradley • Roanoke, IN

6d

About The Position

The Senior Technical Solutions Analyst serves as the technical expert within the Merchandise Planning and Allocation (MP&A) and Supply Chain Operations product team. The role translates business needs into scalable system solutions and leads technical discovery, solution design, implementation, optimization, and support. The position helps improve business processes, maximize technology investments, and provide dependable experiences for functional users. By enabling technology and processes that help the business buy the right amount of product and position it in the right locations at the right time, the role supports efforts to reduce inventory costs and markdowns, minimize out-of-stocks, and maximize sales opportunities.

The analyst partners with business users, product leaders, developers, integration and data teams, vendors, and other technology partners. The position is responsible for requirements, system configuration, testing, implementation, advanced support, root-cause analysis, documentation, and continuous improvement for assigned enterprise systems and processes. It also shares expertise and mentors analysts and product-team members.

The position is based in an office environment. It may require on-call and after-hours support, occasional second- or third-shift work, and weekends. Vera Bradley describes its compensation and benefits as competitive and comprehensive. The posted base pay range is $89,900 to $123,650; individual pay depends on work location, skills, experience, and education.

Requirements

• Bachelor of Science in Information Systems/MIS, computer science, business, or a related field, or equivalent experience.
• At least 5 years of technical experience in Information Technology supporting enterprise-class systems.
• Exposure to enterprise-class systems related to Merchandise Planning and Allocation and Supply Chain Operations.
• Strong background in application development and database technologies and concepts.
• Excellent PC skills using Microsoft Office software.
• Proven problem-solving and analytical skills.
• Detail-oriented, with the ability to manage multiple tasks simultaneously.
• Excellent organization and follow-through skills.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to build and maintain rapport with internal and external customers and handle situations with confidence, tact, and resourcefulness.
• Flexible and adaptable, with the ability to work under pressure and meet deadlines in a fast-paced office environment.
• Strong team-player skills.
• Ability and willingness to mentor team members and provide technical training and knowledge transfer.
• Ability to provide after-hours on-call support and occasionally work second or third shifts and weekends.
• Ability to operate office equipment, including computers, copiers, fax machines, and phones.

Nice To Haves

• Experience with Agile/Scrum development methodology.
• Experience with SCALE, D365, and retail planning systems such as Blue Yonder, O9, Toolio, Retail Oracle, Centric Planning, or M19.

Responsibilities

• Partner with Merchandise Planning and Allocation and Supply Chain Operations teams to understand business processes, challenges, priorities, and desired outcomes.
• Facilitate business-process and technical discovery to identify root causes, clarify requirements, and evaluate technology-based process improvements.
• Build and maintain relationships with functional users, product leaders, technology partners, and external vendors; gather user feedback and assess satisfaction.
• Translate business needs and product priorities into technical requirements, specifications, solution options, and product backlog items.
• Explain technical concepts, constraints, risks, and recommendations in terms understandable to functional users and business leaders.
• Serve as the technical subject-matter expert for assigned MP&A and Supply Chain Operations systems, including configurations, integrations, data, and supporting technologies.
• Partner with the Product Manager and functional users to evaluate solution options and recommend approaches that balance business value, feasibility, supportability, security, and sustainability.
• Design and lead implementation of technology solutions that support product goals, improve business processes, and maximize existing technology investments.
• Configure supported applications and collaborate with developers, integration teams, data teams, vendors, and other partners when broader technical capabilities are needed.
• Incorporate the technical perspective into product planning, prioritization, solution design, implementation, and daily product-team activities.
• Develop functional and technical requirements, specifications, process flows, data requirements, and acceptance criteria for new capabilities and enhancements.
• Validate that solutions meet business requirements and align with technical architecture, integration, security, data privacy, and support standards.
• Lead or coordinate system configuration, technical testing, defect resolution, implementation planning, and production deployments.
• Support user acceptance testing and confirm solutions work as intended within end-to-end business processes.
• Evaluate solutions after launch, gather feedback, and recommend changes to improve adoption, usability, stability, or business outcomes.
• Maintain system documentation, configuration records, support procedures, and knowledge materials.
• Lead advanced application support and root-cause analysis for assigned enterprise systems, integrations, and business processes.
• Diagnose and resolve complex system issues, communicating promptly and clearly with affected users and stakeholders.
• Identify recurring incidents, process gaps, and system limitations, and recommend or implement corrective and preventive improvements.
• Monitor solution performance and support outcomes to ensure commitments are met and users receive reliable technology services.
• Coordinate issue resolution across functional and technology teams, shared-service providers, vendors, and implementation partners.
• Promote effective use of shared technology services, reusable capabilities, established standards, and organizational best practices.
• Participate in the on-call rotation and provide after-hours support when required for critical incidents, scheduled implementations, or business operations.
• Share technical expertise, product knowledge, and problem-solving practices with analysts and product-team members.
• Mentor analysts through technical guidance, solution reviews, troubleshooting, training, and knowledge transfer.
• Contribute to consistent analyst practices, documentation standards, and reusable methods across the Analyst Center of Excellence.

Benefits

• Medical insurance, including HDHP/HSA and PPO plan options.
• Dental insurance.
• Vision insurance.
• Flexible spending accounts.
• Employer-provided life insurance equal to twice the associate’s salary.
• Accidental death and disability insurance.
• Voluntary life insurance for associates and their spouses and children.
• Short-term disability.
• Long-term disability.
• 401(k) with a generous company match and immediate vesting subject to age and service requirements.
• Paid time off, with up to three weeks in the first year and the opportunity to earn more.
• Nine paid holidays per year.
• Paid bereavement leave.
• Voluntary time off for community service.
• Employee Assistance Program, including work/life wellness support and no-cost unlimited telephonic counseling.
• Leadership development, skill development, and career advancement opportunities.
• Employee discount on Vera Bradley products.
• Bonus opportunity.
• Identity protection.
• Legal services.
• Pet insurance.
• Cell phone discount.
• Employee referral bonus.
• Annual birthday gift.
• DailyPay.
• Corporate fitness facility.
• Individual policies through Aflac.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior