Senior Technical Project Manager - Customer Success (Dow Jones Energy)

Dow Jones•Houston, TX

1d•$105,000 - $135,000•Hybrid

About The Position

As a Senior Technical Project Manager - Customer Success, you will lead the successful delivery, integration, and adoption of Dow Jones Energy’s AI-powered pricing solutions. You will own the customer delivery lifecycle from discovery through go-live and continuous optimization, with a focus on measurable business impact. You will lead complex technical deployments, serve as the bridge between customers and product teams, and mentor junior engineers. The role combines technical expertise, customer focus, and delivery discipline. You will report to the Director - Customer Success.

Requirements

At least 5 years of experience delivering complex SaaS, cloud, or enterprise software implementations, ideally in customer-facing roles.
Proven experience leading delivery or integration projects, managing stakeholders, and ensuring customer success.
Hands-on data integration and automation skills, including APIs, data mapping, and scripting with Python and SQL.
Ability to communicate effectively with technical and business audiences.
Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent work experience.

Nice To Haves

Experience in retail, pricing, fuel, convenience industries, or other large enterprises.

Responsibilities

Lead multiple concurrent delivery projects from kickoff through production rollout, ensuring high-quality, on-time, in-scope outcomes.
Translate business requirements into technical implementation plans and data integration workflows.
Manage delivery governance, risks, progress tracking, and stakeholder communication.
Serve as the technical lead and trusted advisor for enterprise customers throughout their journey.
Guide customers through onboarding, configuration, and integration to support adoption and measurable ROI.
Work with customer success managers on post-launch value realization and continuous improvement.
Design and implement integrations using APIs, ETL pipelines, and automation scripts to connect PriceCast with customer IT and POS ecosystems.
Diagnose and resolve complex technical issues, ensuring system performance and data integrity.
Partner with Product Management and R&D to share customer insights, shape roadmap priorities, and influence future capabilities.
Develop reusable tools, templates, and best practices to improve delivery efficiency and consistency.
Provide technical guidance, conduct code reviews, and improve methodologies to support delivery engineers’ professional growth.
Promote excellence, accountability, and continuous learning within the Customer Success team.