Senior Technical Project Manager - Customer Success (Dow Jones Energy)

Dow Jones & Company•Houston, TX

15h

About The Position

Dow Jones Energy delivers trusted price transparency, benchmarks, analytics, news, and insights across global energy, chemicals, metals, and fuel supply value chains. Its offerings support institutional investors, analysts, and traders navigating spot, wholesale, retail, and energy-transition markets. The Senior Technical Project Manager - Customer Success is the technical leader responsible for delivering, integrating, and driving adoption of AI-powered pricing solutions. The role owns the end-to-end customer delivery lifecycle, from discovery through go-live and ongoing optimization, and leads complex deployments while connecting customers with product teams. It also mentors delivery engineers and promotes consistent, high-quality execution. The position reports to the Director - Customer Success.

Requirements

At least 5 years of experience delivering complex SaaS, cloud, or enterprise software implementations, ideally in customer-facing roles.
Proven experience leading delivery or integration projects, managing stakeholders, and ensuring customer success.
Hands-on data integration and automation skills, including APIs, data mapping, and scripting with Python and SQL.
Ability to communicate effectively with technical and business audiences.
Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or equivalent work experience.

Nice To Haves

Experience in retail, pricing, fuel, convenience industries, or other large enterprises.

Responsibilities

Lead multiple concurrent delivery projects from kickoff through production rollout, ensuring outcomes are high-quality, on time, and within scope.
Translate business requirements into technical implementation plans and data integration workflows.
Drive delivery governance, risk management, progress tracking, and stakeholder communications.
Serve as the technical lead and trusted advisor for enterprise customers.
Guide customers through onboarding, configuration, and integration to support adoption and measurable return on investment.
Work with customer success managers on post-launch value realization and continuous improvement.
Design and implement integrations using APIs, ETL pipelines, and automation scripts to connect PriceCast with customer IT and POS ecosystems.
Diagnose and resolve complex technical issues while ensuring system performance and data integrity.
Partner with Product Management and R&D to communicate customer insights, shape roadmap priorities, and influence future capabilities.
Develop reusable tools, templates, and best practices to improve delivery efficiency and consistency.
Provide technical guidance, code reviews, and methodology improvements to support delivery engineers' professional growth.
Promote excellence, accountability, and continuous learning within the Customer Success team.