Senior Technical Program Manager
Fiserv•Wilmington, DE
•Onsite
About The Position
As a Senior Technical Program Manager within Issuer Solutions, you will lead large-scale technology programs that are critical to business success. You'll drive cross-functional execution, manage complex stakeholder relationships, and ensure delivery of strategic initiatives on time, within budget, and with high quality.
Requirements
- 8+ years of experience leading technical programs, large-scale technology initiatives, or management consulting engagements
- 5+ years of experience delivering large, complex infrastructure transformation, technology modernization, or data center consolidation programs
- 5+ years of experience leading cross-functional, matrixed teams spanning multiple business units and stakeholder groups
- 5+ years of experience applying formal program and project management methodologies throughout the full delivery lifecycle
- 3+ years of experience managing program budgets, forecasts, financial controls, and investment planning for enterprise initiatives
- Demonstrated experience managing executive stakeholders and delivering programs with significant organizational impact
- Strong risk management, dependency management, and governance expertise within complex technology environments
- Bachelor's degree in Business, Information Technology, Engineering, or a related field, or an equivalent combination of education, work, and/or military experience
Nice To Haves
- Experience delivering enterprise-wide programs with executive sponsorship and high organizational visibility
- Experience working within a PMO or formal governance-driven delivery organization
- Experience leading operational transition, migration, cutover, or production readiness efforts
- Experience managing client-facing communications and formal acceptance or signoff processes
- Experience delivering programs with regulatory, security, compliance, or quality-related requirements
- PMP, PgMP, Agile, SAFe, or comparable program management certification
Responsibilities
- Lead end-to-end planning and execution of complex, cross-functional technical programs with significant executive visibility
- Define program scope, success criteria, governance, and integrated timelines while proactively managing risks, issues, dependencies, and change
- Keep internal and external stakeholders aligned and informed through transparent communication, clear reporting, and effective decision-making forums
- Ensure program execution follows established FTS governance models, methodologies, and delivery standards
- Identify delivery challenges, evaluate alternatives, and drive issue resolution and escalation activities to maintain program objectives
- Provide matrix leadership to program and project managers while holding teams accountable for delivery, quality, and business outcomes
- Manage program financials, including business cases, forecasts, spend approvals, actuals, and budget tracking
- Oversee client communications, end-to-end testing, cutover readiness, implementation activities, and formal signoff prior to production go-live
Benefits
- Annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards
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What This Job Offers
Job Type
Full-time
Career Level
Senior
