Senior Technical Program Manager, GEM

Amazon • Seattle, WA

7d • Onsite

About The Position

The North America Stores GenAI Evaluation Media (GEM) team is seeking an experienced Technical Program Manager to help shape the future of visual shopping experiences. We own Trust, Governance, Quality, and Generation of billions of visual assets that allow customers to visually evaluate a product and make informed purchase decisions. The Technical Program Manager will work with an organization of Software Development Managers, Applied Scientists, Product Managers, and Senior Engineers, to drive the technical vision and execution of AI capabilities that inform and guide the customer’s shopping journey through visuals. You will work with a multi-functional team of engineers, scientists, and product managers to solve complex technical problems that will enable us to launch high-quality and trustworthy visual assets at scale. Success requires establishing robust mechanisms, metrics, working with multiple partners in cross-team collaboration, and navigating rapid advances in AI technology to maintain competitive advantage. The ideal candidate will combine deep technical expertise with strong business acumen and strategic leadership skills. You will partner with stakeholders across Amazon to align priorities, drive innovation, and build a culture of technical excellence and customer obsession. This role requires both strategic thinking and technical depth, with a focus on delivering practical solutions that scale. This is a unique opportunity to shape the future of visual commerce, leading a team that will define how hundreds of millions of customers discover and evaluate products and styles through visual experiences.

Requirements

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross-functional teams, building processes and coordinating release schedules
• Bachelor's degree

Nice To Haves

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross-functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Fluency with GenAI technologies and models
• Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
• Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.

Responsibilities

• Partner with business, product, technical, and science leaders to highlight strategic initiatives and make them feel compelled to use our solutions in their products.
• Influence the roadmap and technology decisions that will drive the adoption of our solutions.
• Maintain a strong focus on keeping the operational excellence bar high while managing these solutions through defining key business metrics and auditing them regularly.
• Have a strong technical ability, excellent project management skills, great communication skills, and a motivation to achieve results in a fast-paced environment.
• Be a motivator and an experienced leader who can hire high-caliber engineers and collaborate across organizations, with the ability to influence senior leadership.
• Drive the mechanisms to ensure key goals and priorities are being delivered, manage risks, deal with ambiguity, and deliver results.
• Partner with Product Management, Applied and Data Science, User Experience, Software Development, and cross-organizational teams to build, integrate and ship solutions at scale.
• Establish structures that enable your team to solve complex problems and build innovative solutions.
• Provide hands-on tech leadership to the team.
• Instill best practices for software development and documentation, assure designs meet requirements and deliver high-quality work on tight schedules.
• Manage team priorities, hiring, mentoring and continuous performance evaluation.
• Report on status of development, quality and operations to leadership.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior