Senior Technical Program Manager, Connectors

Glean•San Francisco, CA

1d•Hybrid

About The Position

Glean is seeking a Connector TPM to build the "pipes" that feed the Glean Enterprise graph. This requires balancing the high-level product vision with the deep technical constraints of distributed crawling, rate-limiting, and data security. You will own multi-quarter programs across our highest-impact connectors (Microsoft 365, Google Workspace, Slack, Atlassian, Salesforce, GitHub, etc.) and the platform capabilities that power all connectors. You will work closely with tech leads and architects on system design, scalability, and reliability of our connectors stack. You will design the operating model and technical roadmap that allows us to scale from dozens to hundreds of high-quality connectors without linear increases in operational burden. You will lead design reviews to balance immediate customer needs with long-term platform scalability. You will drive connector reliability by setting strict SLOs for data freshness and error rates. You will build the telemetry and root-cause culture needed to shift from reactive fixes to proactive, high-uptime operations. You will manage the full connector lifecycle from intake and compliance to GTM launch.

Requirements

5+ years in TPM, PM, or Engineering, with 3+ years leading complex B2B SaaS or cloud infrastructure programs.
Deep experience in large-scale distributed data pipelines and enterprise identity/security constraints.
Experience with AI/ML, data pipelines, and API integrations.
Proven ability to turn ambiguous problems into clear roadmaps, influence architectural designs with staff engineers, and lead rigorous operating rhythms like design reviews and post-mortems.
Excellent written and verbal communication: able to write crisp technical program docs and status updates, and comfortable presenting trade‑offs and recommendations to engineering and product leadership.
A builder mindset and high ownership: willing to get into logs, dashboards, and traces; comfortable defining new processes and iterating quickly based on what you learn in production.

Nice To Haves

First hand experience building MCP Servers across various SaaS Services.

Responsibilities

Own multi‑quarter programs across our highest‑impact connectors (Microsoft 365, Google Workspace, Slack, Atlassian, Salesforce, GitHub, etc.) and the platform capabilities that power all connectors.
Work closely with tech leads and architects on system design, scalability, and reliability of our connectors stack.
Design the operating model and technical roadmap that allows us to scale from dozens to hundreds of high‑quality connectors without linear increases in operational burden.
Lead design reviews to balance immediate customer needs with long-term platform scalability.
Drive connector reliability by setting strict SLOs for data freshness and error rates.
Build the telemetry and root-cause culture needed to shift from reactive fixes to proactive, high-uptime operations.
Manage the full connector lifecycle from intake and compliance to GTM launch.