Senior Technical Program Manager, Business Systems

Outreach • Seattle, WA

1d • Hybrid

About The Position

Outreach is seeking a Senior Technical Program Manager to lead and deliver high-impact, cross-functional initiatives across various teams including Engineering, Product, GTM, Finance, Support Operations, Legal, Privacy, Marketing, and Analytics. This role will guide the cloud-first architecture strategy, streamline business processes, and drive scalable system integrations and implementations. The position demands strong ownership, accountability, and exceptional communication, requiring the ability to deliver results amid ambiguity and in a dynamic environment with precision and clarity. The role involves anticipating risks, adapting quickly, assessing build-vs-buy options, aligning technical solutions with business objectives, and delivering process capabilities that seamlessly connect systems and teams across the organization. This role offers the opportunity to work across diverse functional domains such as Product & Engineering, GTM, finance, and customer systems, making it ideal for someone who is curious, adaptable, and eager to connect technical depth with business impact. The position can be hybrid in Seattle or remote within the US (prefer PST).

Requirements

• 6+ years of experience as a Technical Program Manager, Engineering Operations, or a similar role within a fast-paced SaaS environment.
• Bachelor's or Master's degree in Computer Science or a related technical discipline, or equivalent experience.
• Proven success leading complex, cross-functional programs across multiple systems and teams.
• Strong program management, organizational, and problem-solving skills with the ability to balance technical depth and business context.
• Hands-on experience implementing or integrating GTM tools within Salesforce.
• Proven experience managing or optimizing quote-to-cash processes, including pricing, quoting, billing, and order management workflows.
• Solid understanding of system architecture, data flows, and integration, with the ability to flag and manage technical risks.
• Skilled in roadmap planning, scoping, and discovery for large—scale initiatives, with expertise in defining and documenting requirements, managing dependencies, and communicating progress across all levels.
• Adept at navigating ambiguity, managing competing priorities, and adapting to dynamic environments.
• Trusted for ownership, accountability, and delivery excellence – consistently driving stakeholder alignment and execution clarity.
• Excellent communicator – clear, empathetic, and confident across both technical and executive stakeholders.
• Embody our core values: We Take Ownership, We Win As One Team, We Are Trusted Advisors.

Responsibilities

• Lead large cross-functional programs spanning Business Systems Engineering, Product, Support Operations, Finance, Marketing, Privacy, and other cross-functional teams to deliver strategic initiatives aligned with business objectives.
• Own program execution — driving scope, schedules, risks, dependencies, and stakeholder alignment to ensure successful delivery outcomes.
• Drive alignment across technical and non-technical stakeholders by translating high-level, ambiguous business goals into clearly documented systems and technical requirements that enable scalable, working solutions.
• Identify and resolve delivery bottlenecks, negotiate trade-offs, and maintain alignment through changing priorities.
• Partner with teams to improve processes, streamline operations, and drive efficiency across tools and workflows.
• Apply technical acumen to assess architecture, data, and integration impacts; influence scalable design decisions and mitigate risks in collaboration with engineering team.
• Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities.

Benefits

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree