Senior Technical Parts Sales Representative

Bartell Machinery Systems•City of Rome, NY

1d•$31 - $40

About The Position

This position is a member of the Sales/Marketing Department. The Customer Service Representative 3 will report directly to the RPG Team Leader and is responsible for assisting customers and Replacement Parts Group parts sales with both external and internal sales.

Requirements

High School Diploma or GED equivalent
Six to eight years’ experience in job related position preferred
Associate’s Degree with four years of job related experience
Bachelor’s Degree with two years of job related experience
Proficient oral and written communication skills
Strong sales experience/skills
Capital machinery/equipment knowledge
Ability to manage multiple tasks throughout the day
Ability to deal with all types of customers and situations
MS Suite expertise (with excel)
Expert technical knowledge of parts and machinery

Responsibilities

Interface with customers via phone, fax, mail, e-mail and internet. To place and input quotes (Internal sales)
Answer all customer inquiries using available information and resources
Quote items as requested
Quote follow-up
Notify customers of delivery or pricing discrepancies
Assist customers with specific needs regarding order placement and/or follow up
Determines part number and/or components required
Input orders
Review order status changes with customer
Expedite orders as requested by customer
Maintain Open Order Report on a weekly basis
Assist Engineering, Purchasing, Accounting, Production Control, TSS and Sales as required
Provide accurate data as requested by various departments regarding customer request and quotes
Provide/maintain sales figures
Maintain system pricing structures
As required, review pricing structures and identify problem areas to appropriate department
Adjust pricing as required with approval of immediate supervisor
Maintain customer database
Maintain customer information database as required for customer service
Maintain order and quote files along with customer correspondence
Maintain files in neat and orderly manner
Assist in creating Aftermarket parts brochures and Maintenance tips for our Constant Contact email campaigns
Perform Customer Visits for External Sales
Strategically seek opportunities to visit customers
Create and maintain an efficient customer visit schedule
Meet with customer purchasing departments to discuss replacement parts orders/blanket orders
Assist with Inventory Management
Safety stock plans
Obsolete inventory plans