Parts Sales Representative

GILLIG•Hayward, CA

4h•$75,000 - $110,000•Onsite

About The Position

As the Parts Sales Representative, you are responsible for facilitating customer needs and requests in a way that is informative, productive, and efficient. You will utilize knowledge of the parts, the bus, and internal resources to help identify parts needed and to inform the customer. You manage customer accounts within an assigned territory working with the Regional Sales Managers. You will exhibit technical knowledge of the customers’ buses. You will report to the Supervisor, Parts Sales. You will develop good working relationships with customers by responding to customer communications in a timely manner (typically same day), researching correct parts with customers & factory, resolving customer complaints and return requests professionally and in a timely manner, following orders through processing to ensure timely shipment, updating customers regarding status of products ordered and backordered, selling parts to meet or exceed established goals, managing, pricing, and responding to customer bid requests, analyzing sales mix to identify opportunities to increase sales with assigned customers, and establishing and maintaining appropriate files and records for customer purchase orders and contracts. Other duties, as assigned.

Requirements

Bachelor’s Degree in business related field or equivalent years of experience
Minimum 3 years of sales experience, and/or vehicle parts experience
Strong computer skills (Proficient in Excel, creating worksheets, manipulating data & using formulas)
Sales experience; experience in opportunity qualification, pre-call planning, call control, account development and time management
Excellent written and verbal communication skills
Ability to lift 25 lbs.
Prolonged periods of sitting/standing at a desk and working on a computer
Regularly required to sit, stand, and walk and occasionally kneel or squat
Must be able to complete all physical requirements of the job with or without a reasonable accommodation.
Must be able to navigate manufacturing environment, comfortable around heavy machinery, tools, etc.
Must be able to wear Personal Protective Equipment, (i.e., safety glasses, bump caps, hearing protection, etc.)

Nice To Haves

Technical knowledge of the customers’ buses

Responsibilities

Respond to customer communications in a timely manner - typically same day
Research correct parts with customers & factory
Resolve customer complaints and return requests professionally and in a timely matter
Follow orders through processing to ensure timely shipment
Update customers regarding status of products ordered and backordered
Sell parts to meet or exceed established goal
Manage, price and respond to customer bid requests
Analyze sales mix to Identify opportunities in order increase sales with assigned customers
Establish and maintain appropriate files and records for customer purchase orders and contracts
Other duties, as assigned