Senior Technical Partner Solutions Manager

Priceline • Toronto, ON

1d • CA$110,000 - CA$130,000 • Hybrid

About The Position

This role is eligible for our hybrid work model: Two days in-office. Priceline Partner Solutions powers travel experiences for some of the world's most recognised brands through a robust API platform. As Senior Technical Partner Solutions Manager, you will own the end-to-end technical relationship with a portfolio of strategic partners. This is a hands-on, deeply technical role where you will be expected to operate independently, drive integration quality, and serve as a trusted expert for both partners and internal teams. You will work closely with Product and Engineering to solve complex problems and push the quality of our integrations forward.

Requirements

• Strong technical foundation: Comfortable reading API documentation, working with JSON, and troubleshooting integration issues independently.
• Excellent communication skills across technical and non-technical audiences - partners, product teams, and senior stakeholders.
• Proactive and self-directed: You identify problems before they escalate and follow through without needing to be reminded.
• Comfortable operating in ambiguity: The environment moves fast and the playbook is still being written in many areas.
• A collaborative team player who understands that the best outcomes come from working across functions, not working in silos.
• High standards for quality and accountability: You take ownership of your partner relationships and the outcomes they produce.
• Intellectually curious: You want to understand how things work, not just what the output is.

Nice To Haves

• Experience with hotel, travel, or hospitality APIs or distribution systems.
• Familiarity with monitoring and analytics tools such as Grafana, Superset, Tableau etc
• Proficiency with SQL, Postman, or similar tools for querying and testing.
• Experience working with distributed or cross-functional international teams.

Responsibilities

• Own the end-to-end technical relationship with a portfolio of strategic API partners, from integration and onboarding through to post-launch performance and growth.
• Serve as the primary technical point of contact for partners, handling API questions, troubleshooting integration issues, and guiding partners toward effective solutions.
• Monitor and analyze API performance metrics to identify trends, surface issues proactively, and drive improvements before they become partner-facing problems.
• Work cross-functionally with Product, Engineering, and Commercial teams to advocate for partner needs and support the adoption of new API features and capabilities.
• Lead structured technical reviews with partners, translating data into clear and actionable insights.
• Create and maintain documentation covering integration best practices, onboarding processes, and key performance benchmarks.
• Contribute to process improvements that make onboarding faster, integrations more stable, and partner experiences more consistent.
• Manage multiple partner relationships and workstreams simultaneously without losing attention to detail or follow-through.

Benefits

• Health & wellness coverage including medical, dental, vision, and mental health resources
• Generous time off including PTO, holidays, a company-wide Priceline Pause reset week, and paid volunteer days
• Work/life support including the ability to work up to 4 weeks per year from anywhere, parental leave, dependent care and family support resources, Summer Fridays, and office perks like stocked kitchens and catered meals (varies by location)
• Financial security programs such as retirement plans with company contributions, life and disability coverage, and tax-advantaged accounts
• Signature travel perks including employee-only discounts on hotels and flights, VIP deals, and Big Deal Bucks credits
• Additional perks & discounts like travel and partner discounts, tuition support, legal support, and pet benefits
• A people-first culture with Employee Resource Groups (ERGs), social events, recognition programs, and service awards that help you connect, grow, and celebrate together

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed