Technical Partner Manager

Silvur

4d • $125,000 - $155,000 • Hybrid

About The Position

Silvur is modernizing retirement decision-making by partnering with financial institutions to provide tools and resources to their account holders. They offer a white-labeled online platform and have expanded into insurance services with Silvur Insurance to guide members through their Medicare journey. The Technical Partner Manager will be the primary technical contact for Silvur's credit union partners, responsible for explaining technical aspects of the platform, handling security questionnaires, and managing the onboarding process for new partners. This role involves configuring partner accounts, managing data exchanges, troubleshooting integrations, and ensuring email authentication compliance. The position requires a strong understanding of technical architecture, data flows, and security protocols, with an emphasis on clear communication and documentation. The role also involves creating reusable artifacts such as a security questionnaire response library and a partner integration guide. Silvur utilizes an AI-first tech stack including Claude, HubSpot, Umami, Asana, and Linear, and expects employees to leverage AI for automation and efficiency.

Requirements

• 4+ years in a technical, partner- or customer-facing role (solutions consulting, implementation, integration management, technical account management, or IT/systems administration with significant external exposure).
• Working understanding of email authentication: SPF, DKIM, DMARC, and DNS record management.
• Working understanding of authentication protocols (OAuth 2.0, SAML, OIDC) at the configuration and troubleshooting level.
• Hands-on comfort with secure transfer methods and permission settings.
• Demonstrated ability to explain technical architecture to a non-specialist audience under scrutiny.
• Excellent written communication skills.
• Judgment about the edge of your own knowledge; willingness to confirm information with engineering rather than guess.
• AI fluency as a working habit, with experience using AI tools for automation and refinement (e.g., drafting responses, summarizing threads, building documentation).

Nice To Haves

• Experience working with credit unions, community banks, or other regulated, procurement-heavy buyers.
• Familiarity with digital banking platforms (Alkami, Q2, Banno, Candescent, Narmi) or core systems.
• Direct experience completing SOC 2, HIPAA, or similar vendor security assessments.
• Comfort running provided SQL queries or reading a dashboard to answer a partner's data question.
• Medicare, insurance, or benefits domain knowledge.
• Experience with PII or PHI handling requirements.

Responsibilities

• Serve as the named technical contact for Silvur's credit union partners.
• Attend partner meetings with technical agenda items and translate between credit union IT staff and Silvur's engineering team.
• Support Success and Sales teams by preparing them for technical discussions and handling technical aspects of partner conversations.
• Provision and maintain partner accounts, including SFTP users, single sign-on configuration, API credentials, and sending domain records.
• Own the member file relationship with each partner, including file specifications, test exchanges, field mapping, and troubleshooting data exchange issues.
• Configure and troubleshoot single sign-on integrations with partner digital banking platforms (e.g., Alkami, Banno, Candescent).
• Manage email authentication (SPF, DKIM, DMARC) for partner sending domains.
• Complete partner security questionnaires and vendor assessments, explaining Silvur's SOC 2 controls, data handling, encryption, and access model.
• Manage the full onboarding sequence for new partners, from contract to live status.
• Develop and maintain reusable artifacts such as a security questionnaire response library, a partner integration guide, and an architecture/data-handling deck.

Benefits

• Total compensation package including salary, options, health benefits, and 401k with employer contribution.
• WeWork All Access Plan.
• Technology of choice to excel in the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed