Senior Technical Lead

PRAIRIE VIEW INC•Newton, KS

2d•Onsite

About The Position

Are you an advanced technical expert who thrives on driving operational excellence and mentoring a team? We are seeking a Senior Technical Lead to serve as the senior technical authority and operational engine of our Information Services Department. In this role, you will provide daily leadership, coordinate workflows, oversee service delivery, and ensure the absolute reliability, security, and availability of our enterprise systems. While this is not a direct personnel management role, you will act as a crucial professional coach and mentor to our technical staff. Additionally, you will step up as the designated department representative and primary decision-maker during the absence of the Information Services Officer. If you are looking for a high-impact position that balances hands-on engineering with significant strategic and operational authority, we want to hear from you.

Requirements

Associate degree in Information Technology, Computer Science, Information Systems, Healthcare Information Technology, or a related field; equivalent combination of education and experience may be substituted in lieu of a degree.
Minimum ten (10) years of progressively responsible Information Technology experience.
Minimum three (3) years of experience supporting enterprise infrastructure, systems administration, networking, cybersecurity, or technical operations.
Demonstrated experience coordinating technical work efforts, projects, or service delivery activities.
Demonstrated ability to exercise independent judgment and serve as acting department leader during the absence of executive or departmental leadership.
Experience supporting Microsoft Active Directory and Microsoft cloud technologies.
Experience supporting enterprise networking environments, including LAN, WAN, WLAN, and firewall technologies.
Experience supporting Windows desktop operating systems and endpoint management solutions.
Working knowledge of cybersecurity principles, security controls, and incident response practices.
Strong customer service, communication, and interpersonal skills.
Ability to analyze technical issues, establish priorities, and coordinate multiple competing work assignments.
Ability to mentor and provide technical guidance to Information Services staff.
Ability to participate in an on-call support rotation and respond to critical incidents outside normal business hours.
Ability to provide three (3) professional work references.

Nice To Haves

Bachelor's degree in Information Technology, Information Systems, Computer Science, Healthcare Informatics, Business Administration, or a related field.
Healthcare technology experience.
Experience supporting Electronic Health Record (EHR) systems.
Knowledge of HIPAA Security and Privacy requirements.
Experience with cybersecurity governance, risk management, vulnerability management, and compliance activities.
Experience with data center operations and infrastructure management.
Experience supporting physical security systems, including access control and video surveillance platforms.
Experience leading technology projects and cross-functional initiatives.
Experience coaching, mentoring, and developing technical staff.
Experience with vendor relationship management and contract administration.
Experience with technology budgeting, forecasting, procurement, and asset lifecycle management.
Experience developing technical standards, procedures, and operational documentation.
Application development, systems integration, or automation experience.
Industry certifications such as CompTIA Security+, Network+, Server+, Microsoft, Cisco, ITIL, CISSP, PMP, or equivalent certifications.

Responsibilities

Oversee day-to-day department activities, assign workloads, monitor service desk queues, and manage project lifecycles to consistently meet or exceed SLA targets.
Serve as a mentor and coach to team members, fostering a culture of accountability, continuous learning, and top-tier customer service.
Act as the primary tier-three escalation authority for complex technical issues and major IT incidents.
Step in as the Acting Department Leader when the Information Services Officer is away, ensuring seamless operations and alignment with organizational priorities.
Support and optimize our enterprise environment, including Microsoft Active Directory, Microsoft cloud technologies, networking systems, endpoint devices, and cybersecurity frameworks.
Actively participate in security monitoring, vulnerability management, incident response, and risk mitigation strategies.
Assist with strategic planning for disaster recovery, business continuity, and architecture reviews.
Participate in the departmental on-call rotation to provide essential after-hours support as required.
Coordinate vendor engagements, maintenance schedules, service requests, and technical contracts.
Partner with leadership on budget planning, capital expenditure forecasting, asset lifecycle management, and technology investment recommendations.
Dynamically adjust project and ticket priorities based on critical business needs and regulatory impacts.
Proactively identify and resolve systemic operational bottlenecks, resource constraints, and emerging security risks.
Make immediate, day-to-day decisions necessary to maintain the integrity and availability of organizational data and tech services.