Senior Technical Implementation Manager
About The Position
Leap is seeking a Senior Technical Implementation Manager to lead platform configurations, integrations, and technical implementation initiatives. This role bridges the gap between technical execution and client success. You’ll oversee end-to-end technical implementations—from requirements gathering and SFTP file setup and validation through go-live, while also identifying opportunities for automation, scalability, and process improvement. The ideal candidate is both technically proficient and client-oriented, able to translate complex requirements into seamless solutions. You’ll partner cross-functionally with clinical, operations, data, and client success to ensure implementations are delivered on time, error-free, and in alignment with Leap Health’s commitment to excellence.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Business, or related field preferred.
- 3-5+ years in technical implementation, SaaS delivery, or technical operations (healthcare/healthtech strongly preferred), ideally at a startup.
- Strong understanding of ETL pipelines, API Integrations, HIPAA & SOC 2 compliance, SSO, PHI encryption, SQL, and data ingestion processes.
- Experience with file transfer protocols (SFTP), eligibility data, claims data, prior authorizations, and healthcare integrations.
- Prior client-facing experience in technical account management, project management (PMP certified), and implementation.
- Familiarity with project management and CRM tools (e.g., Hubspot, Salesforce, Asana).
- Analytical mindset; adept at diagnosing data and integration issues.
- Excellent communicator able to engage with both technical and non-technical stakeholders.
- Strong organizational skills; able to manage multiple concurrent implementations.
- Independent, resourceful, and comfortable operating in a fast-paced startup environment.
- Mission-driven with a passion for transforming U.S. healthcare.
Responsibilities
- Lead end-to-end technical onboarding of new clients, from scoping through go-live.
- Configure platform setups, SFTP connections, and eligibility, claims, and prior authorization files.
- Manage QA of configurations and file processes to ensure data integrity and accuracy.
- Support customer relaunches, expansions, and platform updates.
- Serve as the primary technical resource for clients and their vendor partners during onboarding.
- Translate client requirements into scalable, repeatable solutions.
- Build strong client relationships by proactively addressing technical issues and providing clear communication.
- Create and maintain internal documentation (PRDs, SOPs, playbooks).
- Identify and implement automation opportunities across file processing, data ingestion, and reporting.
- Partner with engineering and operations to improve workflows and reduce manual interventions.
- Lead remediation efforts for technical failures (root cause analysis, communication, fix validation).
- Support Leap's growth by standardizing technical implementation processes.
Benefits
- Competitive salary and equity
- Comprehensive medical, dental, and vision coverage
- Flexible remote work environment
- Opportunities for professional development and career advancement as Leap grows
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
