Senior Implementation Manager

Ascertain

1d • $130,000 - $150,000 • Remote

About The Position

Ascertain is building AI agents to automate administrative work for care teams. The company works with major health systems and large specialty groups, helping save staff time and improve financial resilience and operational clarity.

The Senior Implementation and Engagement Manager leads post-sale success and retention for Ascertain’s key partners. This role owns customer success from pilot delivery through implementation, change management, adoption, retention, and expansion. The manager works with care management and revenue cycle teams to integrate the platform into daily workflows and demonstrate measurable value.

The position oversees end-to-end deployments, including initial implementations, ongoing customer success initiatives, and onboarding for future products. It partners with Sales, Product, Engineering, and Marketing to deliver measurable impact, provide ROI metrics for go-to-market decisions, and support adoption. The role also helps define partner success strategy, build scalable SOPs and playbooks, and shape the partner experience. The position is remote with up to 25% travel for customer implementations and key deployments.

Requirements

• 5 to 7 years of experience in healthcare, including provider, payer, or healthcare technology environments.
• At least 4 years of experience leading healthcare IT or SaaS implementations with direct ownership of delivery.
• A proven track record scaling complex, multi-stakeholder implementations and delivering quantifiable results.
• Exposure to customer-support workflows and tools to bridge implementation and ongoing support.
• Ability to use metrics and insights to demonstrate customer ROI and identify account-growth opportunities.
• Ability to communicate complex insights as clear recommendations to executives, customers, and internal teams.
• Ability to build trusted customer relationships, proactively address risks, and drive retention and expansion.
• Ability to plan and manage projects end-to-end, including setting milestones, coordinating stakeholders, and mitigating risks.
• Adaptability and willingness to balance strategic leadership with hands-on problem-solving and customer support in a fast-paced startup environment.

Nice To Haves

• Previous startup experience.
• Cardiology or oncology experience.

Responsibilities

• Serve as the primary client lead during implementation, conduct stakeholder interviews, align on workflows, and maintain alignment with operational and executive stakeholders.
• Provide clear progress updates, surface risks early, and coordinate customer activities through go-live and early adoption.
• Oversee customer onboarding, including planning, configuration, testing, training, go-live, and support, with clear project plans, milestones, and risk mitigation.
• Use established KPIs, such as time saved and turnaround reduction, to demonstrate ROI and support customer expansion strategies.
• Collaborate with commercial teams to upsell and cross-sell new products to established customers.
• Develop a scalable, customer-type-targeted customer-success framework covering onboarding, training, support, and upsell, along with required materials such as role-based meeting templates.
• Build scalable SOPs and playbooks and help define partner success strategy and the partner experience.

Benefits

• Work directly with cutting-edge AI and automation technology on challenging problems affecting healthcare.
• Significant opportunities for career advancement and ownership at an early-stage company.
• Collaborative, supportive team with backgrounds from technology companies and clinical institutions.
• Flexible hybrid or remote working model and flexibility to manage your own schedule.
• Competitive salary.
• Meaningful equity.
• Comprehensive health insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed