Senior Technical Consultant

Bloomreach

2d•$100,000 - $130,000•Remote

About The Position

Bloomreach is seeking an experienced Senior Technical Consultant to lead the technical implementation of our Bloomreach Marketing and Search platforms. This role is crucial for ensuring customer success and delivering value from day one. It combines the responsibilities of a technical engineering lead and a consultant. Technical Consultants collaborate with internal and customer teams to guide technical integrations, assist with technical problem-solving, manage and prioritize technical issues, assess business risks, and consult on best practices. A strong customer orientation, exceptional collaboration skills, and a solid technical background are essential for success in this role.

Requirements

5+ years of experience in service delivery, with strong leadership, organization, communication, and consulting skills
Being detail-oriented, with strong technical problem-solving and debugging skills
BS in Information Systems/Computer Science, or equivalent degree
Experience with data imports, data transformations, and data transfers (API, SFTP) is required
Frontend coding experience (Javascript – jQuery, HTML, CSS) ideally for a web-based SaaS platform, is required.

Nice To Haves

Backend coding experience (node.js, Python, SQL, BigQuery) is an asset
Experience with Tag managers such Google Tag Manager and Tralium is seen as a benefit
Experience with either an omnichannel marketing automation and/or CDP platform (Salesforce Marketing Cloud, Adobe Marketing Cloud, Emarsys, Braze, Klaviyo) or a search platform such as Endeca, Solr, Elasticsearch is strongly desired
Familiarity with commerce platforms (Shopify, Salesforce Commerce Cloud) is desired but not essential
Experience with building out marketing automation use cases and supporting email warmups is desired but not essential

Responsibilities

Effectively communicate project requirements with a diverse group of roles within our customer's organization
Consulting customers on data architecture, data mapping best practices and recommendations, and leading technical calls as needed
Lead the technical integration of our products using web technologies such as Javascript, HTML, CSS, and SQL
Help identify, troubleshoot, and address technical risks and issues with web service integrations, from web and mobile front-end issues to back-end performance optimizations
Quickly develop a deep understanding of our products and how they can be leveraged to meet customer requirements
Use Bloomreach tools and dashboards to demonstrate features to Customers and to provide high level overviews of functionalities available
Building out simple marketing automation scenarios in support of Customer use cases, including scenarios to support email warmups
Helping our Business Consultants set up more advanced Marketing functionalities (connecting databases, internal apps, setting up web layers, dynamic content personalization, targeted campaigns, etc.)
Validate functional discovery, scope, and solution design decisions for product integrations
Develop repeatable and scalable processes to improve project quality
Work with internal Support teams to resolve account issues on an as needed basis