Senior Technical Consultant

Appian Corporation•Madison, WI

4h•Hybrid

About The Position

Appian is seeking a Senior Technical Consultant to join its Customer Success team. This role involves engaging with customers post-sales to develop software solutions on the Appian platform, helping companies drive digital transformation and competitive differentiation. The primary responsibility is to work throughout the entire project life-cycle to define, design, develop, and implement custom software and AI solutions using Appian’s platform for commercial clients. This includes working within an agile environment to understand client’s business processes and technical needs, launching new relational data models in production, and developing APIs for system integration. The consultant will also brainstorm AI use cases and implement Appian’s AI tools by applying retrieval augment generation (RAG), agentic workflows, prompt engineering, and the latest generative models to transform customer organizations. Collaboration with client’s technical teams and business users is required throughout the software development life cycle, with a focus on empowering clients to become self-sufficient in building process applications.

Requirements

Passion for mentoring/developing others and experience leading small teams through post-sale software implementation.
Ability to work with clients to define business processes and gather functional and technical system requirements.
Excellent communication skills, passion for technology and continuous learning, and affinity for asking “why” and solving the right problems.
History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints).
Basic understanding of object oriented programming.
Experience working with relational databases and database design/data modeling.
SQL skills (writing queries, joins, views, etc).
3+ years of experience with hands-on software development or technical consulting.
B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree.
Willingness to travel; 20% to support customer engagement.

Nice To Haves

Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework).
Integrations experience using APIs such as REST and SOAP, JDBC connections, and web services.
Familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers.

Responsibilities

Engage with customers post-sales to develop software solutions on the Appian platform.
Work throughout the entire project life-cycle to define, design, develop and implement custom software and AI solutions using Appian’s platform for commercial clients.
Work within an agile environment to understand client’s business processes and technical needs.
Launch new relational data models in production.
Develop APIs to integrate with multiple systems.
Brainstorm AI use cases and implement Appian’s AI tools by applying retrieval augment generation (RAG), agentic workflows, prompt engineering and the latest generative models as a part of transforming how customers run their organization.
Collaborate with client’s technical teams and business users as needed throughout the entire software and development life cycle.
Drive adoption by empowering clients to become self-sufficient with building process applications on their own.