Senior Technical Business Systems Analyst - Salesforce

Progress • Burlington, MA

8d • $99,365 - $122,745 • Hybrid

About The Position

Progress (Nasdaq: PRGS) is seeking a Senior Technical Salesforce Business Systems Analyst to join their Enterprise Applications and Data team. This hybrid role requires candidates to be local to Raleigh, NC or Burlington, MA. The analyst will partner with Enterprise Applications and business stakeholders to analyze, design, and implement solutions on the Salesforce platform, supporting production support, enhancements, and projects. The role focuses on configuration-led delivery within the Lead-to-Opportunity Agile Release Team, supporting Account and Contact management, Lead and Opportunity processes, and related workflows. While familiarity with Apex, LWC, and Visualforce is beneficial, the primary focus is on declarative tools, thoughtful design, and business partnership.

Requirements

• Minimum 4+ years in a technical Salesforce role (Business Systems Analyst, Salesforce Developer/Admin hybrid, or similar) in an enterprise or growth-stage SaaS environment.
• Strong knowledge and experience designing and implementing solutions to support pre-sales marketing and sales business processes (Lead to Opportunity processes). Sales Cloud configuration experience is a must.
• Demonstrated mastery of Salesforce configuration: Flows, Lightning App Builder, security model, profiles/permission sets, custom objects/fields, validation rules, page layouts, Experience Cloud, and reports/dashboards.
• Experience working with territory management processes and configuring in Salesforce; experience with Salesforce Territory Management desired.
• Working knowledge of Apex, Lightning Web Components, Visualforce, and SOQL — sufficient to read, debug, and reason about existing code. Ability to write production-quality code is a plus.
• Hands-on experience integrating Salesforce with adjacent systems (e.g., billing, marketing automation, data warehouses, ERP) via standard integration patterns and tooling.
• Practical, demonstrable experience using AI tools (Cursor, GitHub Copilot, Claude Code, Codex, or equivalent) to increase delivery productivity and quality.
• Experience configuring AgentForce and/or Salesforce Einstein features is strongly desired.
• Familiarity with Agile/Scrum delivery, release management, and ALM practices (sandboxes, change sets, SFDX, CI/CD, Copado, Jira, Confluence).
• Bachelor’s degree in a related field, or equivalent practical experience.

Nice To Haves

• Salesforce certifications (Administrator, Platform App Builder, Advanced Administrator, Platform Developer I, Business Analyst, Sales Cloud Consultant) are a plus.
• Familiarity with source control and DevOps best practices are a plus.

Responsibilities

• Partner with Product Owners, Business Analysts, and business stakeholders to deeply understand business processes, pain points, and goals.
• Analyze, design, and implement Salesforce solutions — primarily through configuration (Flows, Lightning, security model, data model, validation rules) — and through code where appropriate.
• Document current- and future-state workflows, solution designs, and decision rationale to a level the team can rely on as the source of truth.
• Triage and resolve production support issues with appropriate urgency, root-cause analysis, and clear stakeholder communication.
• Deliver enhancement requests and project work end-to-end: requirements clarification, technical design, build, test, deployment, and hypercare.
• Contribute meaningfully to release planning, sizing, prioritization, and risk identification across sprints and quarterly cycles.
• Use AI development tools (e.g., Cursor, GitHub Copilot, Claude Code, Codex) to accelerate analysis, configuration, documentation, coding, and code review.
• Configure and extend Salesforce AgentForce and/or Einstein capabilities to deliver business value where it fits.
• Maintain healthy technical practices: version control, sandbox hygiene, deployment discipline, peer reviews, and adherence to org governance.
• Coach and uplift more junior analysts and developers through pairing, reviews, and knowledge sharing.
• Perform day-to-day Salesforce administration activities, typically related to release management, security/permissions, system monitoring and maintenance.
• Assist with Salesforce deployments and configuration as part of DevOps lifecycle.

Benefits

• Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan.
• Tuition Reimbursement program.
• Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
• Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Flexible paid vacation time, paid day off for your birthday, and company holidays.
• A variety of leave plans, including Parental Leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior