Senior Technical Architect, Data 360

Salesforce•Indianapolis, IN

1d•Hybrid

About The Position

Salesforce is seeking a Senior Technical Architect, Data 360 to join their Specialized Delivery team within CSG Professional Services. This role is for a demonstrated thought leader in the technical and functional application of Data 360 (formerly Data Cloud) with cross-industry experience. The ideal candidate is a seasoned data-focused architect with a strong understanding of the Salesforce platform and a proven track record of helping customers unlock data and insights. They will be responsible for delivering complex technical solutions, focusing on Data 360, scripting, data management, and integrations. This role involves leading the evaluation of options, presenting solutions to customers/partners, identifying and managing risks, and ensuring successful project delivery. Additionally, the Senior Technical Architect will proactively shape the customer's technical landscape, partner with account and delivery leadership to identify and grow new business, and act as a growth multiplier for Data 360 talent within Professional Services through knowledge sharing and talent development activities.

Requirements

Relevant Salesforce Data 360 experience or equivalent Customer Data Platform experience, e.g. Adobe AEP, Tealium AudienceStream, Segment, ActionIQ, Treasure Data, etc.
Relevant Salesforce experience in Sales & Service Cloud as well as Marketing Cloud, related certifications is a plus (Data 360 Consultant, AI Specialist, Data Architect, Marketing Cloud Consultant, Administrator, Advanced Administrator, Service Cloud Consultant, Sales Cloud Consultant, etc.)
Data warehouse experience preferred, e.g. Snowflake, Databricks, Redshift, BigQuery, SQL Server, Marketing Databases (e.g. Adobe)
Experience with data management, data transformation, ETL, preferably using cloud-based tools/infrastructure
Data Architect skills and experience such as data profiling, data quality analysis, experience with MDMs and fuzzy matching conventions a plus
Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids.
Ability to conceptualize and create sophisticated diagrams and documents
Strong desire and aptitude to learn new technologies quickly and thoroughly
Expertise in gathering and analyzing information related to data integration, subscriber management, and identity resolution
Experience with AI-related data integration technologies and concepts, including RAG, vector databases, search indexes, and knowledge bases, specifically how they apply to grounding Agentforce solutions with enterprise data is a plus
Demonstrated ability to influence a group audience, facilitate solutions and lead discussions such as implementation methodology, architectural roadmaps, enterprise transformation strategy, and executive-level requirement gathering sessions and solution presentations
Knowledge of Data Governance and Data Privacy concepts and regulations is a plus
BA/BS degree or foreign equivalent
Willingness to travel when needed (expected to be less than 50%)

Nice To Haves

Salesforce Data 360 Consultant certification
AI Specialist certification
Data Architect certification
Marketing Cloud Consultant certification
Administrator certification
Advanced Administrator certification
Service Cloud Consultant certification
Sales Cloud Consultant certification
Data warehouse experience (e.g., Snowflake, Databricks, Redshift, BigQuery, SQL Server, Adobe Marketing Databases)
Experience with MDMs and fuzzy matching conventions
Experience with AI-related data integration technologies and concepts, including RAG, vector databases, search indexes, and knowledge bases, specifically how they apply to grounding Agentforce solutions with enterprise data
Knowledge of Data Governance and Data Privacy concepts and regulations

Responsibilities

Serve as a Subject Matter Expert for Data 360, internally and with Customers.
Act as a strategic advisor helping to unlock data from customers' various enterprise systems.
Help/exceed Customer goals and metrics while providing insights on Data 360 best practices.
Ability to work independently and be a self-starter.
Deliver high client satisfaction (CSAT) scores by ensuring value is realized through each engagement.
Manage multiple strategic clients simultaneously to meet/exceed utilization target.
Become recognized as a valuable and trusted advisor by our Customers and other members of the Data 360 community, and continue to build a reputation for excellence in Professional Services.
Collaborate with the Go-to-Market team to drive continued growth of services, and expansion within accounts assigned.
Maintain a high degree of expertise on the rapidly evolving product roadmap and the broader data platform landscape through continuous self-directed learning.