Senior Technical Applications Specialist (Northeast Region)

Oxford Nanopore Technologies•United States,

11d•$97,479 - $121,849•Remote

About The Position

We are looking for a Senior Technical Applications Scientist, Bioinformatics located in the Northeast Region (NY, NJ, CT, MA) to join our group supporting Technical Services across the Americas (AMR). This senior, customer-facing bioinformatics role combines hands-on troubleshooting with technical expertise in bioinformatics workflows for long-read genomic data. You will handle blocking issues for the broader Technical Applications and Field Bioinformatics teams. You will also manage bioinformatics support and onboarding for strategic accounts and help standardize bioinformatics support for customers within AMR. This role is about speed, transparency, and orchestration rather than deep custom analysis on every case. You will spend less time solving every problem yourself and more time prioritizing effectively, mentoring junior team members, and building the playbooks, documentation, and processes that let the whole team resolve issues faster. This will be a remote role based in the region with occasional travel (10-20%).

Requirements

Located in the Northeast Region (NY, NJ, CT, MA)
A Ph.D., or equivalent experience, in a relevant field such as Bioinformatics, Microbiology, Genomics, Molecular Biology, or a related life science discipline
Demonstrated experience with Oxford Nanopore or other NGS bioinformatics workflows (preferably long-read sequencing), including basecalling, alignment, and variant or marker calling
Proficiency with data analysis and visualization using both GUI tools and the command line; comfort working in Linux/Unix/Windows environments and with common bioinformatics tools
Prior experience in a customer-facing, technical support, or field applications role within life sciences, ideally including escalation management or case ownership
Proven experience translating complex technical issues into clear, actionable guidance for both customers and internal teams
Experience creating documentation, SOPs, or training materials that scale support
Experience mentoring, onboarding, or providing technical guidance to junior colleagues
Demonstrated ability to diagnose root causes across sequencing, basecalling, and pipeline issues while managing multiple concurrent cases
Written and verbal communication skills sufficient to translate technical findings for both scientists and non-technical stakeholders, and to produce clear escalation tickets and customer-facing documentation
Ability to work independently while contributing to a broader, globally distributed technical services team
Willingness to travel within territory (~10–20%), with some national/international travel as needed

Nice To Haves

Prior experience using cloud-based compute (AWS, GCP, Azure) is a plus

Responsibilities

Serve as the first point of contact for bioinformatics support for key accounts, prioritizing questions across data QC, base-calling, alignment, workflow use, and basic interpretation.
Provide rapid, practical solutions using validated workflows and SOPs, while identifying issues that require escalation.
Lead bioinformatics onboarding for strategic customers, service providers, and channel partners, including application-specific workflow training, tool selection, and guidance through the data generation-to-analysis pipeline.
Act as the bridge between customers, field teams, product support, and R&D by structuring escalation details, translating problems into actionable tickets, and communicating resolution clearly.
Support field teams with first-line troubleshooting for strategic accounts, including workflow failures, unexpected sequencing outputs, tool misconfigurations, and customer site visits when needed.
Identify recurring issues and trends to improve documentation, knowledge base content, training materials, workflows, and product feedback.
Standardize bioinformatics support across AMR and global teams, enabling consistent guidance, stronger customer self-service, and faster issue resolution.
Mentor and onboard junior team members and provide bioinformatics guidance to the broader Technical Services organization.