Sr Technical Analyst – Shared Data Platform

Sherwin-Williams•Cleveland, OH

3d•Onsite

About The Position

The Senior Technical Analyst will support and enhance customer onboarding processes, customer master data, data quality, and business processes across Oracle ERP and enterprise MDM platforms. The role requires expertise in Oracle customer master data, customer creation and maintenance, onboarding workflows, data governance, and MDM concepts. The analyst will work with business stakeholders, Product owners, Process Owners, solution architects, developers, and project teams to deliver reliable and scalable customer data solutions. The position is based at the Cleveland Headquarters office and is not hybrid or remote. The role involves contact with employees and access to confidential or proprietary information; the company has determined that a criminal-history review is necessary. The position is eligible for a performance-based bonus, subject to the terms of applicable company plans.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field; in lieu of a degree, at least 7 years of experience in enterprise applications, customer data, MDM, or Oracle ERP.
Strong hands-on experience with Oracle ERP Customer Master or Customer Onboarding processes.
Strong understanding of Customer Master Data Management (MDM) concepts and practices.
Experience with customer creation and maintenance processes across Oracle ERP.
Experience with customer master attributes such as customer accounts, account sites, bill-to/ship-to locations, addresses, contacts, customer profiles, and payment/credit-related attributes.
Experience writing functional requirements, technical/functional specifications, process documentation, and test cases.
Experience working with business stakeholders and translating business requirements into Lean specs.
Strong SQL skills for data analysis, validation, and troubleshooting.
Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without requiring employment-visa sponsorship now or in the future.

Nice To Haves

Experience with Oracle E-Business Suite R12 and/or Oracle Cloud ERP.
Experience with an enterprise MDM platform such as Semarchy, Informatica, Reltio, or similar.
Experience with Semarchy XDM/XDM Platform is highly preferred.
Experience designing or supporting MDM workflows and approval processes.
Experience with customer duplicate identification, matching, merging, and survivorship.
Knowledge of Customer 360 and enterprise customer data models.
Experience with data governance and data stewardship programs.
Experience supporting global customer onboarding across multiple countries or regions.
Experience working in Agile/Scrum environments.

Responsibilities

Serve as a senior IT functional/technical analyst for customer onboarding and Customer MDM capabilities.
Analyze and support end-to-end customer onboarding, including customer creation, validation, enrichment, approval, synchronization, and maintenance.
Provide expertise on Oracle customer master data, including customer accounts, account sites, bill-to/ship-to locations, customer profiles, addresses, contacts, and related attributes.
Partner with business stakeholders and Product owners to define onboarding requirements, business rules, data standards, and validation requirements.
Analyze customer master data issues, coordinate root-cause analysis with technical teams, and implement sustainable solutions.
Support data conversion and migration activities for Oracle ERP and MDM implementations.
Define and document functional requirements, user stories, process flows, business rules, mapping specifications, and test scenarios.
Participate in CRP, SIT, UAT, regression testing, and production validation for customer onboarding and MDM releases.
Monitor customer data quality and identify opportunities to improve completeness, accuracy, consistency, and timeliness.
Support data governance processes, including data ownership, stewardship, standards, duplicate management, and data quality controls.
Collaborate with Oracle, MDM, integration, finance, and other enterprise application teams.
Evaluate business requirements and recommend process or system improvements that improve onboarding efficiency and data quality.
Support production issues, conduct impact analysis, and coordinate resolution of application and integration defects.
Provide functional guidance to developers and junior analysts.
Participate in application upgrades, new implementations, acquisitions, business expansion, and other strategic initiatives involving customer master data.