Sr Technical Analyst – Shared Data Platform
About The Position
Sherwin-Williams is seeking an experienced Senior Technical Analyst for its Shared Data Platform, focused on Oracle ERP customer onboarding and Customer Master Data Management (MDM). The role supports and enhances customer onboarding processes, customer master data, data quality, and business processes across Oracle ERP and enterprise MDM platforms. The analyst works with business stakeholders, Product owners, Process Owners, solution architects, developers, and project teams to deliver reliable, scalable customer data solutions. The position is based at the company’s Cleveland headquarters and is not hybrid or remote. The role involves access to confidential and proprietary information, and a criminal-history review is required. The position is eligible for a performance-based bonus, subject to applicable company plans. Applicants must be at least 18 and legally authorized to work in the country of employment without current or future employment-visa sponsorship. Sherwin-Williams describes its employee offering in terms of health and well-being, career development, and connection, and directs candidates to its benefits site for details on potentially eligible benefits.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field; in lieu of a degree, at least 7 years of experience in enterprise applications, customer data, MDM, or Oracle ERP.
- Strong hands-on experience with Oracle ERP Customer Master and customer onboarding processes.
- Strong understanding of Customer Master Data Management concepts and practices.
- Experience with customer creation and maintenance processes across Oracle ERP.
- Experience with customer master attributes including customer accounts, account sites, bill-to and ship-to locations, addresses, contacts, customer profiles, and payment- or credit-related attributes.
- Experience writing functional requirements, technical/functional specifications, process documentation, and test cases.
- Experience working with business stakeholders and translating business requirements into Lean specs.
- Strong SQL skills for data analysis, validation, and troubleshooting.
- Must be at least 18 years of age.
- Must be legally authorized to work in the country of employment without needing employment work visa sponsorship now or in the future.
Nice To Haves
- Experience with Oracle E-Business Suite R12 and/or Oracle Cloud ERP.
- Experience with an enterprise MDM platform such as Semarchy, Informatica, Reltio, or similar.
- Experience with Semarchy XDM/XDM Platform is highly preferred.
- Experience designing or supporting MDM workflows and approval processes.
- Experience with customer duplicate identification, matching, merging, and survivorship.
- Knowledge of Customer 360 and enterprise customer data models.
- Experience with data governance and data stewardship programs.
- Experience supporting global customer onboarding across multiple countries or regions.
- Experience working in Agile/Scrum environments.
Responsibilities
- Serve as a senior IT functional/technical analyst for customer onboarding and Customer MDM capabilities.
- Analyze and support end-to-end customer onboarding, including creation, validation, enrichment, approval, synchronization, and maintenance.
- Provide expertise on Oracle customer master data, including accounts, account sites, bill-to and ship-to locations, profiles, addresses, contacts, and related attributes.
- Partner with business stakeholders and Product owners to define onboarding requirements, business rules, data standards, and validation requirements.
- Analyze customer master data issues, identify root causes with technical teams, and implement sustainable solutions.
- Support data conversion and migration for Oracle ERP and MDM implementations.
- Define and document functional requirements, user stories, process flows, business rules, mapping specifications, and test scenarios.
- Participate in CRP, SIT, UAT, regression testing, and production validation for customer onboarding and MDM releases.
- Monitor customer data quality and identify improvements to completeness, accuracy, consistency, and timeliness.
- Support data governance processes, including ownership, stewardship, standards, duplicate management, and data quality controls.
- Collaborate with Oracle, MDM, integration, finance, and other enterprise application teams.
- Evaluate business requirements and recommend process or system improvements to increase onboarding efficiency and data quality.
- Support production issues, conduct impact analysis, and coordinate resolution of application and integration defects.
- Provide functional guidance to developers and junior analysts.
- Participate in application upgrades, new implementations, acquisitions, business expansion, and other strategic customer master data initiatives.
Benefits
- Performance-based bonus, subject to applicable company plans.
- Sherwin-Williams describes benefits related to health and well-being, retirement, health care, and daily commuting; specific eligibility and offerings are provided on its benefits website.
- The company describes opportunities to learn, develop new skills, and grow professionally.
- The company describes an inclusive team and commitment to communities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
