Senior Technical Analyst

Canadian North•Ottawa, ON

8d•Onsite

About The Position

The Senior Technical Analyst is responsible to solve exciting technical challenges by analyzing, troubleshooting, and designing vital services, platforms, and infrastructure while always thinking about reliability, scalability, resilience, security, and performance.

Requirements

8+ years of experience using Microsoft on-premise stack of technology: Server 2012+, PowerShell, Windows 10, Active Directory, Group Policy etc.
8+ years of experience using PowerShell for Microsoft systems administration and various automation initiatives.
5+ years of experience of supporting/managing hypervisor-based products/infrastructure (VMware)
2+ years of experience using Microsoft cloud stack of technology: Exchange, AzureAD, SharePoint, PowerAutomate, SSO and Identity Management.
Strong understanding in infrastructure core components: storage, system, and/or networking.
Strong understanding of TCP/IP networking, including familiarity with concepts such as OSI stack.
Strong understanding of Internet protocols and applications such as SMTP, DNS, HTTP, SSH, SNMP, etc.
Strong understanding of RESTAPI concepts.
Hands on knowledge of remote access technology, Citrix VPX, VPN, RDP etc
Strong knowledge of relational database management systems particularly Microsoft SQL Server
High degree of confidentiality is a must
Must be adept at managing multiple priorities and deadlines with minimal supervision
Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Nice To Haves

Ability to communicate in Inuktut is considered an asset.

Responsibilities

Apply automation and software to any tasks or parts of the system that would benefit from it or are performed manually.
Able to troubleshoot complicated, cross-platform issues handling OS, Networking, Database in on premise or cloud-based SaaS environment and handle live production incidents, debug/troubleshoot application and infrastructure issues, follow and implement System Reliability Engineering best practices.
Monitor application performance takes steps to improve overall application performance and stability and follow through with implementation.
Conduct system analysis, configuration management and develops improvements for system software performance, availability, and reliability.
Administration of Windows Active Directory & Microsoft Entra ID environment
Promotes and implements integration opportunities to improve efficiency and reduce manual intervention.
Handle escalation issues from Tier 1 support
Other duties as assigned

Benefits

Purpose-Driven Work – Your skills keep northern communities connected
Competitive Pay & Benefits – Comprehensive medical, dental, and retirement plan
Discounted Travel + Free Travel Passes – Enjoy worldwide flight privileges after probation
Career Growth – Build your aviation career with the trusted airline of the Arctic
Extended health, dental, and life insurance (after 1 month)
Short- & long-term disability coverage (after 1 month)
Retirement savings plan (after 6 months)
Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months)
Cargo shipping privileges (per company policy)
Three weeks of vacation upon hire
Opportunities for advancement within a trusted Canadian airline