Senior Technical Analyst

Hilton•McLean, VA

18h•Hybrid

About The Position

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Technical Analyst, you will bring your technical skills to a hospitality company with an award-winning culture. On the Software Engineering Property team reporting to the Senior Manager Software Engineering Property, you will support projects including developing and deploying the property management software across multiple Hilton properties globally. What you'll do during a typical day: Support production environments for Opera legacy and Opera Cloud PMS, including migration initiative to move from legacy to Cloud. Work with cross-functional teams to collaborate with support, software engineers, solution architects, product teams and stakeholders Identify the gaps between requirements and implemented solutions and mitigate them with other stakeholders. Guide property stakeholders on standard operating procedures and provide subject matter expertise on PMS functionality and workflows. Communicate risks, issues, and status updates to business and technology stakeholders. Provide technical leadership to the vendor team, mentor junior analysts, review implemented features and ensure that best practices are followed. Create and maintain business‑facing documentation including release notes, job aids, and best‑practice guides. Collaborate with stakeholders to gather enhancement requirements and produce clear use cases using Jira and Confluence. How you'll collaborate with others: Be an engaged member of a Software Engineering team working with property and software engineering team members daily and identify their needs and document. Work with external vendor to deliver enhancements and fixes on the PMS system promptly. Use a customer-centric approach to create and manage business and technology processes. Deliverables you'll take ownership of: Manage communication of system standards, enhancements, and updates to internal and external teams using established communication channels and tools. Support triage of production issues, assess priority, and escalate to the appropriate teams. Must be able to work flexible hours, including early mornings and evenings based on business needs.

Requirements

Three (3) years of professional work experience in Technology or related field
Two (2) years of specialized experience in Technical Analyst role with Opera or Opera Cloud Property Management Systems
Two (2) years of experience writing requirements and use cases
Experience in hotel operations or Property Management Systems
This is a hybrid role and would require to be near one of our three US office locations (McLean, Dallas, or Memphis)
Travel up to 20% both domestic and international
Bachelor's Degree, or Associate's Degree plus 3+ years of Technology related experience, or High School Degree/GED plus 5+ years of Technology related experience

Nice To Haves

Five (5) + years of experience with Oracle Opera PMS solutions
One (1) year of experience working with Jira, Confluence, Microsoft PowerPoint, and Excel
Additional language skills (Spanish preferred)
Good understanding of data monitoring tools such as Splunk or Datadog

Responsibilities

Support production environments for Opera legacy and Opera Cloud PMS, including migration initiative to move from legacy to Cloud.
Work with cross-functional teams to collaborate with support, software engineers, solution architects, product teams and stakeholders
Identify the gaps between requirements and implemented solutions and mitigate them with other stakeholders.
Guide property stakeholders on standard operating procedures and provide subject matter expertise on PMS functionality and workflows.
Communicate risks, issues, and status updates to business and technology stakeholders.
Provide technical leadership to the vendor team, mentor junior analysts, review implemented features and ensure that best practices are followed.
Create and maintain business‑facing documentation including release notes, job aids, and best‑practice guides.
Collaborate with stakeholders to gather enhancement requirements and produce clear use cases using Jira and Confluence.
Be an engaged member of a Software Engineering team working with property and software engineering team members daily and identify their needs and document.
Work with external vendor to deliver enhancements and fixes on the PMS system promptly.
Use a customer-centric approach to create and manage business and technology processes.
Manage communication of system standards, enhancements, and updates to internal and external teams using established communication channels and tools.
Support triage of production issues, assess priority, and escalate to the appropriate teams.
Must be able to work flexible hours, including early mornings and evenings based on business needs.

Benefits

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
Financial security for your future – Our retirement plans make it easier to save for what's next
Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan