Technical Analyst Senior

Texas Capital Bank • Richardson, TX

4d

About The Position

The Audio/Visual Collaboration Engineer is part of an industry leading IT team working in a fast-paced environment at Texas Capital Bank. Working under the general guidance of the Manager, this individual will be responsible for engineering, design, architecture, day-to-day tasks support, assisting in voice, collaboration and video conferencing systems configuration, administration, and its operation. As well as completing preventative maintenance checks, diagnosis, and repair.

Requirements

• Required bachelor’s level college degree related to the AV field or 5 +years of relevant experience as follows
• 5 +years of experience installing, configuring, and maintaining professional A/V equipment (such as video switchers and extenders, amplifiers, speakers, control systems, and microphones) from companies like Extron, QSC, AMX, Shure, Crestron, Biamp, Cisco, etc.
• Required strong knowledge of UCC concepts, products, technologies, and solutions including VoIP, messaging, H.323, SIP, IP communications and protocols including TCP, UDP, RTP, SCCP, MGCP, as well as presence
• Required technical expertise in design, configuration and troubleshooting of collaboration technologies
• Experience installing and troubleshooting AV and IT related infrastructure (cabling, connectors, rack assemblies, etc.)
• Required ability to read and comprehend AV system design diagrams, specifications and technical manuals
• Experience with managing Cloud based InterOp solutions (Cisco InterOp, Zoom Room, MTR).
• Required knowledge of TEAMS, Cisco WebEx, and Zoom collaboration applications
• Required familiarity with codecs, content and video display units, microphones
• Experience with tabletop cable terminations, mounting speakers, pulling cables, mounting flat panel displays
• End user support for all Unified Communications - collaborative applications, video, VoIP telephone services
• Research new products to remain current on technology solutions
• Ability to lift, push, carry up to 40lbs and climb ladders 10 tall
• Ability to work long hours on your feet
• Ability to work a varied schedule, including weekends.
• Travel 15%
• Ability to multi-task effectively without compromising the quality of the work.
• Excellent interpersonal, oral and written communication skills.
• Detail oriented, organized, process focused, problem solver, proactive, and ambitious.
• Ability to draw conclusions and make independent decisions with limited information.
• Ability to respond to common inquiries from stakeholders, vendors, facilities etc.
• Candidates must be self-motivated, resourceful, and problem solvers

Nice To Haves

• Experience using Bluebeam, and/ or Visio, creating AV system design diagrams
• Crestron, QSys, Shure, Clickshare, Brightsign, Cisco VTC’s, or similar programming experience/certifications/install experience.
• InfoComm CTS-I certification preferred
• Cisco CCNA Collaboration Certification.

Responsibilities

• Ability to work under pressure and tight timelines.
• Ability to support and troubleshoot live events (Town Halls, Fireside Chats, etc.) quickly resolving or finding a work around.
• This position is also responsible for ensuring the real time collaboration, voice, video conferencing systems from Cloud and Managed Services providers available to Texas Capital Bank end users
• Provide Tier 3 level support of various collaboration, voice, video systems at TCB
• Makes recommendations in engineering, architecture, configuration, hardware, software and design elements of TCB technologies
• Knowledge of programming/configuration of services being installed by third party A/V integrator
• Ability to manage proposals, including coordination of installers, and tracking of time and materials
• Ability to create a Bill of Material, drawings, and assist with estimated time frame for installation
• Serve as point of contact with A/V service providers, vendors, and internal A/V escalation support
• Utilize network performance monitoring tools to isolate root cause issues (Cisco RM)
• Work in collaboration with our IT network engineers to resolve hardware, software, or other system problems, and replace defective components working with vendors and managed service providers
• Remediation of A/V hardware to meet or exceed security vulnerability requirements set by internal IT Security team
• Commissioning new conference rooms and on-site training with local office staff when installation is completed
• Other duties as assigned by management

Benefits

• Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees