Senior Technical Analyst, Networks

BC Ferries•Victoria, BC

1d•CA$7,648•Onsite

About The Position

At BC Ferries, our network is the backbone of critical operations—connecting vessels, terminals, and corporate systems across the coast. We’re looking for a Senior Technical Analyst, Networks to help design, operate, and continuously improve a complex, high-availability network that keeps our operations running safely and efficiently. This is a role for someone who thrives in a dynamic environment, enjoys solving complex technical challenges, and is ready to take ownership of systems with organization-wide impact.

Requirements

Degree or diploma in Computer Systems or a related IT discipline from a recognized college or technical institution
5–7 years of experience building and supporting complex network environments
5–7 years of experience with network security and firewall technologies
3–5 years of experience with software-defined networking concepts
3–5 years of experience with cloud-based and hybrid networking
3-5 years of experience supporting enterprise wireless data network
Expert knowledge to efficiently install and maintain network communications equipment and cabling, including diagnosing the correcting complex technical problems
Expert knowledge of routing and switching in a complex network environment
An excellent understanding of wireless data networks and their associated protocols
Strong knowledge of VoIP communications systems
Strong knowledge of various network security technologies including: Intrusion Prevention/Detection, VPN, Firewalls, and Next-Generation Firewalls
Knowledge of SD-WAN design, deployment, and support in an enterprise environment.
Knowledge of cloud-based networking technologies, including the design, implementation, and support of networking solutions within Microsoft Azure environments.
Working knowledge of Active Directory, Group policy and DFS
Ability to identify and serve internal and external customers consistently, achieving a high level of customer satisfaction through assessing needs, establishing goals and resolving issues
Ability to identify and proactive resolve network/server problems using central managed tools sets
Must have high integrity and maintain confidentiality of data and information (past, current and future business plans)
Ability to effectively establish on-going working relationships with customers
Ability to work cooperatively within diverse teams
Strong team orientation
High level of self-motivation and initiative
Ability to work well under pressure
Ability to establish and maintain cooperative working relationships

Nice To Haves

Cisco CCNA or CCNP certification considered an asset
ITIL and/or COBIT training considered an asset

Responsibilities

Leading, mentoring and supporting Network team members
Providing technical expertise in network performance management, capacity planning, and network administration
Ensuring shipboard data is routed through the network in an efficient and secure manner
Providing recommendations on overall network design and architecture
Collaborating with the Technology Services team to ensure overall network stability and performance
Ensuring the functionality, reliability, and stability of systems by performing backup and recovery, disaster recovery, job scheduling, performance monitoring and tuning, and capacity monitoring
Developing and documenting procedures to maintain security, confidentiality, and industry best practices within the BC Ferries environment
Facilitating Change Management by liaising with the Change Manager and customers on configuration, testing, implementation, and post-implementation review of changes and enhancements
Acting as Project Manager for small to medium-sized projects and serving as liaison between project sponsors and users
Working independently with minimal supervision while managing multiple project commitments
Collaborating with first-tier support staff and third-party vendors to resolve system issues and supporting server-related functions
Evaluating emerging technologies and recommending appropriate technical solutions
Providing orientation, guidance, and informal training to team members
Performing other related duties as assigned from time to time