Senior Technical Account Manager - SIEM/Security Analytics (US Remote)

Anomali • Dallas, TX

16d • Remote

About The Position

Anomali is seeking a dedicated, ambitious, curious, and self-driven Senior Technical Account Manager (TAM) to join the US Customer Success team. The TAM is the primary individual responsible for a customer's adoption journey, from onboarding through full production use. This role requires a blend of deep technical fluency and executive presence to build lasting relationships with analysts, directors, and CISOs. The TAM will own the cadence of QBRs/EBRs, translating technical wins into renewed and expanded business. As an advocate, the TAM will guide customers through their maturity journey, leverage technical expertise to solve issues, and help customers achieve their security operations and threat intelligence goals. This role demands a combination of technical expertise and customer relationship skills, with the ability to adapt as needed. The TAM will provide technical advice based on knowledge of CTI and SecOps to ensure effective technology use. They will possess an intimate understanding of the customer's environment, a robust knowledge of the Anomali Platform, and insights into customer opportunities and challenges. Responsibilities include monitoring usage, creating custom dashboards, making best practice recommendations, proving ROI and value, and building reference accounts. The TAM is crucial in providing feedback and insights to internal technical teams regarding emerging needs, continuous improvement, and undiscovered opportunities.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field. Additional 3 years of relevant experience considered in lieu of degree.
• Demonstrated experience presenting to and building trust with senior security leadership (Director/VP/CISO level), including running QBRs/ERs that connect technical adoption to business outcomes
• Customer-first attitude; a listener who is customer-oriented and attentive to their needs
• Proven experience (5+ years) in a technical customer success, solutions engineering, sales engineering, or similar role, preferably in a SaaS or technology company with experience in cybersecurity technologies and architectures including coverage areas: SOAR, SIEM, Firewalls, EDR / XDR, Security Controls & Logs
• Significant experience working in enterprise accounts, SecOps, and Threat Intel
• Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc.) including implementation, configuration, integration and optimization
• Strong grasp of general networking concepts and proficiency with various Operating Systems; proficiency with relevant log telemetry (network, Identity, etc.)
• Experience in managing multiple stakeholders and projects as a lead and team player. Adept influencer at the senior executive level.
• Critical thinker with problem-solving skills; enjoys solving technical and challenging issues
• Works well under pressure with a high tempo of operations
• Exceptional communication, presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences
• Experience in using tools like Gainsight, SalesForce, and JIRA
• Willing to travel up to 25% of the time.
• This position is not eligible for employment visa sponsorship. The successful candidate must not now, or in the future, require visa sponsorship to work in the US.

Responsibilities

• Serve as an Anomali Platform power user; help our customers achieve success with the technology
• Own and drive the customer's adoption lifecycle from onboarding through full production maturity, serving as the single accountable owner of that outcome
• Plan and lead QBRs/EBRs with analyst, director, and CISO level stakeholders, translating technical usage into business value and security outcomes
• Identify expansion and renewal risk signals from usage data and stakeholder relationships, surfacing them to CSM/AE partners
• Address customer’s technical requests; proactively identify and resolve issues
• Provide advice, guidance, and technical know-how to ensure successful usage and adoption
• Manage customer expectations while holding them accountable
• Be your customer’s advocate and internal champion
• Promote advocacy
• Track key account metrics; communicate progress to internal and external stakeholders
• Engage with the Onboarding Engineers to ensure a smooth transition
• Engage with Technical Support to ensure speedy resolution of customer issues
• Engage with Engineering to resolve customer reported issues
• Partner with Sales to ensure an exceptional customer experience
• Engage with Product Management to promote customer feature requests

What This Job Offers

• Job Type: Full-time
• Career Level: Senior