Senior Technical Account Manager

DataDome

1d•Remote

About The Position

The Senior Technical Account Manager will help customers get the most out of the DataDome solution, respond to their requests with precision and clarity, and resolve issues that may impact the product's reliability and speed. This role requires an expert in DataDome solutions with an in-depth understanding of how the product works, its implementation, lifecycle, the bot detection process, and the dashboards’ functionalities. The position involves leading customer conversations as a technical expert, guiding them through onboarding and implementation, and proactively educating them on daily usage. The role also includes managing customer projects for successful delivery of integrations, optimizations, and technical initiatives, leading regular technical committees with clients, and responding to technical questions and resolving issues. The Senior Technical Account Manager must be able to prioritize, structure, and communicate effectively to drive multiple projects forward simultaneously while maintaining high customer satisfaction and proactively monitoring customer health from a technical perspective. This role may require participation in a scheduled on-call rotation on occasional weekends to support customer escalations, critical incidents, and business continuity needs.

Requirements

At least 5 years of previous experience in B2B/SaaS solutions or CyberSecurity products.
Ability to prioritize, structure, and communicate effectively to drive multiple projects forward simultaneously, while maintaining a high level of customer satisfaction.
Proven working experience with Apache, AWS, CDNs (e.g. Akamai, CloudFlare, Fastly) lambda@edge, Nginx and WAFs.
Understanding of the HTTP protocol.
In-depth technical and functional understanding of website hosting and architecture, mobile application, and how the internet works (architecture, components, flows, OSI Layers).
Fast learner, curious, and autonomous.
Team player who likes to interact with other teams in the company.
Customer-driven person excited to work and solve technical challenges in an ambitious environment.

Nice To Haves

Working with the Threat Research team, deep dive into data.
Familiarity with Kibana/Elasticsearch.
Familiarity with agentic or AI-assisted configuration tools and workflows.

Responsibilities

Help customers get the most out of the DataDome solution.
Respond to customer requests with precision and clarity.
Resolve issues that may impact the product's reliability and speed.
Act as an expert in DataDome solutions, understanding the product's workings, implementation, lifecycle, bot detection process, and dashboard functionalities.
Lead customer conversations as a technical expert, guiding them through onboarding and implementation phases.
Proactively educate customers on the daily usage of the solution.
Manage customer projects to ensure the successful delivery of integrations, optimizations, and technical initiatives.
Lead regular technical committees with clients to track progress, identify risks, and ensure alignment with internal and external stakeholders.
Respond to technical questions and resolve issues, keeping customers and internal teams informed.
Prioritize, structure, and communicate effectively to drive multiple projects forward simultaneously.
Maintain a high level of customer satisfaction.
Proactively monitor customer health from a technical perspective.
Participate in a scheduled on-call rotation on occasional weekends to support customer escalations, critical incidents, and business continuity needs.