Senior Technical Account Manager

Noma Security • USA [Remote], CA

6d

About The Position

Join Noma Security and help shape the future of AI security. Noma is building the first comprehensive AI Security and Governance Platform, helping organizations adopt AI and LLMs with confidence and control. As AI becomes core to modern enterprises, we provide seamless visibility and protection across the entire AI lifecycle from development to production and autonomous agents. Our team works at the intersection of AI, security, and cloud, shaping a new category in a fast-evolving market. At Noma, you’ll have the opportunity to make a meaningful impact while working with exceptional people on technology that truly matters. We’re looking for a Technical Account Manager you’ll be the bridge between our customers and our technical teams - owning relationships, solving problems, and helping our customers maximize the value of Noma’s cutting-edge security platform. This role is perfect for a highly technical, customer-obsessed individual who thrives on building deep partnerships and advocating for the voice of the customer across the organization.

Requirements

• 5+ years of experience in a customer-facing technical role in a B2B SaaS environment — this is a must-have.
• Strong technical aptitude, including the ability to write scripts (e.g., Python, Bash, or similar) for diagnostics, automation, and integration—paired with excellent communication skills to explain complex concepts in simple terms.
• Customer-centric mindset and experience working with cross-functional teams.
• Proactive problem solver with a bias for action and continuous improvement.

Nice To Haves

• Familiarity with AI tools and workflows, especially as used by modern security and data teams.
• Background in cybersecurity, data protection, or cloud infrastructure.
• Experience working with CRMs, ticketing systems, or collaboration platforms.

Responsibilities

• Be the primary technical point of contact for our customers, helping them achieve security outcomes and navigate complex environments.
• Provide hands-on support, configuration advice, and best practices for integrating and deploying our solutions.
• Work closely with Product, Engineering, and Security to channel customer feedback and improve the platform.
• Troubleshoot issues, lead technical deep-dives, and escalate where needed to drive resolution.
• Build trust with key stakeholders, manage expectations, and ensure long-term customer satisfaction.

Benefits

• Comprehensive medical, dental, and vision coverage
• Home office setup reimbursement
• Short- and long-term disability insurance
• Life and accident insurance
• 401(k) retirement savings plan
• Unlimited paid time off (PTO) - We trust you to manage your time
• A warm, supportive, and people-first company culture
• A global work environment with teams across Tel Aviv, the US, the Netherlands, and London
• Equity options that let you share in Noma’s growth and success

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed