Senior Technical Account Manager, Federal (Spanish Speaking)

Altana•New York, NY

3h•$150,000 - $175,000•Hybrid

About The Position

Altana is seeking a Senior Technical Account Manager to lead the delivery and adoption of a large-scale software solution with the Mexican government. This role goes beyond traditional account management: you'll act as the strategic owner for driving mission impact, ensuring technical delivery, and building lasting client partnerships. The right candidate thrives at the intersection of public sector mission needs and cutting-edge software, can earn trust with senior government stakeholders, and knows how to mobilize cross-functional teams to deliver results at scale.

Requirements

Native-level Spanish fluency (Required)
5+ years of account management, delivery, or consulting experience — ideally with a complex data platform and Spanish-speaking public sector or enterprise customers.
You can demonstrate a history of successfully expanding accounts year over year.
You have a strong understanding of SaaS financial metrics, allowing you to make data-informed decisions.
You're open to feedback and thrive on cross-functional collaboration to drive continuous improvements.
You are willing to learn the fundamental concepts of data fusion and machine learning and can effectively communicate our product's value to both technical and commercial audiences.
Your ability to establish positive relationships and influence others is a key asset, complemented by excellent communication and interpersonal skills, balancing approachability with persistence.
You are a business builder with the drive to establish Altana in a new geography, acting as a foundational piece for Altana’s Mexico business.

Responsibilities

Drive the onboarding and adoption process for new users, making sure they harness the full potential of Altana's offerings. This includes not only providing training and technical support, but also building relationships with user groups and mission leaders.
Assist customers with in-depth analysis to optimize their experience and results, providing direct analytical support to the customer where necessary to realize value.
Lead customer touchpoints and production of deliverables ensuring that customers are able to contextualize Altana's value relative to their mission.
Act as the first point of contact for support requests, quickly engaging the right resources to resolve issues.
Synthesize and communicate feedback to the Product team.
Coordinate with our implementation engineering team to ensure successful technical delivery.
Collaborate with Account Executives to develop an account growth strategy, identifying expansion opportunities and transforming them into reality.
Travel regularly to Mexico to support relationship-building and on-the-ground delivery with local stakeholders.

Benefits

Competitive equity grants
Discretionary bonus or a variable compensation plan
Flexible Time Off (FTO)
14 weeks of Paid Parental Leave (PPL) for non-birthing, adoptive, and foster parents
Up to 26 weeks of Paid Parental Leave (PPL) for birthing parents
Medical, vision, and dental benefits with generous employer contributions
High deductible health plan is 100% employer paid for employees
Employer contribution to Health Savings Account (HSA)
Flexible Spending Account (FSA) option
Life, short- and long-term disability, and AD&D insurance coverage
401(k) savings program
Commuter Benefits
Free premium subscription to Calm
Pet Insurance (Wishbone insurance and/or Total Pet vet service and telehealth discount plan)
Employee Assistance Program
Dependent Care FSA