Senior Technical Account Manager - Demand

Verve•New York City, NY

17h•Hybrid

About The Position

Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms. Learn more at www.verve.com . Role Overview As a Senior Technical Account Manager, Demand , you will own the technical performance and operational health of a portfolio of strategic DSP partners. You will act as a key bridge between partners and internal teams, ensuring clean integrations, strong signal fidelity, and optimal auction performance. You will work closely with Commercial Account Managers, Engineering, Product, and Marketplace Quality to troubleshoot issues, enhance infrastructure, and unlock incremental revenue through technical optimisations. This role offers exposure to high-impact initiatives, including SDK signal expansion, identity frameworks, bidstream optimisation, and performance-driven marketplace curation. The ideal candidate is highly analytical, technically curious, and comfortable operating at both a deep execution level and a partner-facing strategic level. This role is based in New York City with a hybrid schedule (three days in the office).

Requirements

5+ years in programmatic advertising, ad tech, or a technical client-facing role
Strong understanding of OpenRTB, DSP/SSP dynamics, and auction mechanics
Advanced analytical skills with experience working with large datasets and log-level data
Proven ability to troubleshoot complex technical and performance issues
Strong communication skills, able to translate technical concepts for both internal and external audiences
Ability to manage multiple priorities and operate independently in a fast-paced environment

Nice To Haves

Experience with tools such as Kibana, Looker, or similar analytics platforms
Familiarity with SDK integrations, identity solutions (IDFA, UID2), and signal frameworks
Basic knowledge of APIs, JSON structures, and bid request/response formats
Experience working cross-functionally with Engineering and Product teams

Responsibilities

Own the technical performance and health of a portfolio of DSP partnerships
Analyze bidstream data, logs, and performance metrics to identify issues and opportunities
Troubleshoot complex issues across the auction lifecycle (e.g., bid rate, win rate, discrepancies, IVT, signal loss)
Partner with Engineering and Product to diagnose bugs, prioritize fixes, and improve integrations
Lead onboarding and technical integration for new DSP partners and new endpoints
Drive improvements in key metrics such as bid rate, win rate, fill rate, and revenue yield
Provide partners with actionable, data-driven recommendations to improve bidding and performance
Support and lead testing initiatives, including A/B tests, new integrations, and feature rollouts
Collaborate closely with Commercial Account Managers to align on account strategy and growth opportunities
Document and standardize technical workflows, troubleshooting processes, and best practices
Act as a subject matter expert for internal teams on programmatic mechanics and DSP behavior