Senior Technical Account Manager

Paxos

1d • $181,000 - $207,675

About The Position

Technical Account Managers (TAMs) own the day‑to‑day technical administration, integration, technical stability, and operational execution required to deliver against account plans and day to day needs. You'll work on exciting and innovative projects that involve bringing new digital asset brokerage, payments, and financial products to the market in partnership with our customers. Your impact will be measured by the success of the integrations you deliver, the smoothness of daily operations, and the quality of execution as it relates to supporting an Account Plan.

Requirements

• 5+ years of Implementation Consulting or Technical Account Management experience in enterprise SaaS/fintech/financial services
• Track record of delivering complex technical implementations spanning multiple quarters with Enterprise Customers
• Strong technical acumen with ability to lead API integrations
• Experience managing complex stakeholder relationships
• Excellent project management and communication skills

Responsibilities

• Partner with technical and operational teams at the customer to implement Paxos products and services post sale, spanning Brokerage, Money Movement, Orchestration and Tokenization / Dashboard. This includes customer education, project management, test design, best practice recommendations, answering technical questions, and testing support.
• Prioritize and deliver daily technical/operational requests across a broad book: intake, prioritization, routing to technical support when appropriate, SLAs, and crisp status to AMs and client counterparts.
• Own integration health and reliability: monitoring and alerts, error recovery, reconciliations, data quality checks, and environment hygiene from sandbox to production.
• Run change management: releases, API/schema/version updates, configurations and entitlements, keys/certs, IP allowlists, and maintenance windows—with tested runbooks and rollback plans.
• Execute integration work aligned to the account plan: enable new capabilities, modify integrations, validate, roll out, stabilize; provide implementation consulting (patterns, test plans, go‑live readiness).
• Codify and propagate shared learnings at scale: publish patterns, FAQs, runbooks, and build usage/SLA/error reporting so the team rarely solves the same problem twice.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed