Senior Technical Account Lead
About The Position
Flipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of engaged shoppers daily, driving superior returns on investments. We help people make smarter shopping decisions with autonomy and accountability. With rising living costs, Flipp's mission is crucial. Our Shopper Consideration Platform allows retailers and manufacturers to create digital experiences from their savings & deals content, aiding shoppers in deciding what to buy and where to buy it. Together, we make a difference. Our five principles, Progress Over Perfection, Clarity Through Transparency, Learn Loudly, Challenge with Empathy, and Always Build Better, bring a relentless progress mindset to life. They’re not just slogans, but they’re the behaviours we expect, reward, and hold ourselves accountable to. You'll be equipped to make an impact, realize your potential, and stay inspired every step of the way. The Partner Technology team provides technical expertise and solutions that enable successful partnerships and integrations with external platforms and systems. Working closely with retailers and internal Product, Sales, Analytics, and Engineering teams to solve business challenges and help our partners get the most value from our suite of solutions. As trusted technical advisors, playing an important role in strengthening retailer relationships and helping reinvent the way people plan their weekly shopping.
Requirements
- 5+ years of experience in technical account management, client services, technical pre-sales, project management, or a similar client-facing role.
- Demonstrated experience managing and delivering projects involving both internal teams and external clients.
- Strong business acumen and the ability to translate business challenges into practical technology solutions.
- Experience working cross-functionally with teams such as Product, Sales, Analytics, and Engineering toward a shared goal.
- Confidence navigating client objections, explaining technical concepts, and recommending solutions to manager- and director-level stakeholders.
- Strong written and verbal communication skills, with experience engaging clients through email, phone, video conference, and in-person meetings.
- Familiarity with web technologies such as JavaScript, APIs, and JSON.
Nice To Haves
- Familiarity with e-commerce platforms such as Magento, Salesforce Commerce Cloud/Demandware, or similar systems is an asset.
- PMP certification or equivalent project management training is an asset but is not required.
Responsibilities
- Own and develop the technical relationship with a portfolio of enterprise retail partners, serving as a trusted advisor and helping them successfully adopt and leverage Flipp solutions.
- Build tailored technical strategies and partnership plans that address retailer challenges, uncover growth opportunities, and strengthen long-term relationships.
- Lead the onboarding and delivery of strategic projects for enterprise and mid-market retailers, ensuring commitments are met and projects are executed smoothly from planning through completion.
- Partner with Product, Sales, Analytics, and Engineering to identify and implement solutions that improve performance, increase user engagement, and deliver measurable value for our retail partners.
- Act as the voice of the retailer within Flipp translating partner needs into clear requirements and influencing value-focused product development.
Benefits
- Accelerated career growth
- Highly flexible benefits
- Remote-first environment
- Tools and opportunities for growth and development
- Inclusive, collaborative environment where your voice matters
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
