Senior Tech Specialist - Infrastructure

OhioHealth

About The Position

The Sr. Technical Specialist for Infrastructure will report to the Manager of Network Services within IT Infrastructure and works in collaboration with infrastructure engineers/advisors, enterprise architects, project managers, and 3rd party vendors to plan, budget, and oversee the evaluation, selection, implementation, operation, and performance of technologies within their respective specialty area of responsibility. This position is a subject matter expert in and responsible for creating the standards, specifications, processes, operational support, and oversight to OhioHealth’s physical infrastructure, including copper and fiber optic cable plant infrastructure, electrical systems, and HVAC systems that support data, server, voice, video, and 3rd party equipment. This position supports and coordinates projects of all sizes by reviewing bidding documents, validating designs by third party engineers, and coordinating vendors for construction and renovation projects.

Requirements

Bachelor's Degree: Computer and Information Science OR Equivalent Experience
5 years of experience
Thorough understanding of industry standards as defined in ANSI/Bisci including: Bisci Standards and requirements 004 - Information Communication Technology Systems Design and Implementation Best Practices for Healthcare Institutions and Facilities, 008 - Wireless Local Area Network (WLAN) Systems Design and Implementation Best Practices, N3-20 - Planning and Installation Methods for the Bonding and Grounding of Telecommunication and ICT Systems and Infrastructure and G1-17 - ICT Outside Plant Construction and Installation: General Practices.
Understanding of electrical systems including basic electrical design, UPS systems, generators, and grounding & bonding.
Basic understanding of building HVAC systems
Strong understanding of how to read engineered construction documents and OSP site plans and identify any conflicts with telecommunications systems and other building systems or architectures.

Nice To Haves

Extremely self-motivated with the ability to drive resources toward deadlines and manage ambiguity to effectively solve problems by embracing the health system's highly dynamic, constantly changing environment.
Knowledge of regulatory and contractual compliance is beneficial.
Experience leading large, complex projects across multiple functional departments.
Experience in a complex healthcare organization is beneficial.
The ability to explain complex technical ideas and issues to both technical and non-technical audiences is desired.
3-5 years as a copper and fiber plant installer, 3-5 years as a copper and fiber plant supervisor or manager, and/or 1-3 years in infrastructure project management role are desired.

Responsibilities

Serves as the deep technical expert for the applications supported by team.
Support cross team technical collaboration.
Identify risks and design contingency plans.
Analyze existing operations and evaluate options for improvements.
Conduct security audits to identify areas of improvement.
Guides their teams through technical issues and challenges.
Assists with designing the governance, quality assurance and standards activities associated with ensuring technology architecture compliance of projects and products.
Leads technology change to deliver business outcomes while also virtually leveraging subject matter experts from any other needed technical area.
Oversees, or consults on, technology implementation and modification activities (for example, projects and products), particularly for new or shared solutions.
Creates and delivers working, production-ready IT services that can be easily leveraged by agile teams.
Adaptability to new and emerging technology, oversees PoCs.
Provides the detailed designs, reviews the implementation by the developers, ensures quality, and best practices such as automated unit tests, integration tests, continuous integration.
Creates, reviews, and approves technical documentation for applications supported.
Leads the development of technology strategy and roadmap within a given area of specialty including design, documentation, communication, and implementation of new or existing standards for infrastructure technologies while remaining current on industry trends.
Develops and maintains standards and requirements for the proper deployment of all layer 1 cabling and supporting infrastructure while adhering to and advocating for industry standards and best practices.
Oversees 3rd party vendors to ensure services are delivered on time, with quality, and are routinely checked to ensure performing optimally.
Conducts site visits for quality assurance, Request for Information (RFI) fulfillment, and vendor meetings on project & operational work.
Works with internal customers, IT field services, and 3rd party vendors to communicate, coordinate, manage expectations, approve, and assist with operational processes such as crisis management, capacity management, and other ITIL processes.
Focus on safety, quality and efficiency in performing job duties.