Senior Team Lead

Fleet Farm Careers • Mankato, MN

14h • Onsite

About The Position

The Senior Team Lead is responsible for providing an exceptional customer experience through trip assurance, visual merchandising, and excellent product knowledge. They will assist in areas throughout the store, as needed. They will participate in opening and closing the store. This will build their competencies in leadership while they train to move into a management role. The Senior Team Lead will review Key Areas of Store Operations: Team Members, Customer Experience, Sales Growth, Customer Readiness, Store POG execution and integrity. Will act as Manager On Duty and oversee all areas of the store in the absence of other Managers. Responsible to ensure that the Fleet Farm Reward Program is understood and executed by all employees. Responsible for A Game customer service and experience. Provide guidance and oversight for Customer related issues, seeking win-win outcomes and supporting a resolution for a frictionless experience. Responsible to conduct themselves in a manner that best reflects the values of Fleet Farm and create a positive attitude among store associates. Train, develop, and supervise Team Members through out the store. Ensure customer readiness standards are being executed at a high level. Responsible to ensure proper facing of products and general recovery of Zone. Responsible for maintaining the Fleet Farm standards for in-stock levels and trip assurance. Coordinate with Management on Zone maintenance and special projects. Provide input to Sales Manager for performance review. Ensure we present a clean and inviting store to our customers and Team Members. Responsible for assigning, prioritizing and executing daily tasks for team members. Ensure safe work standards are followed through out the store. In conjunction with the Loss Prevention Lead, support all efforts to reduce shrink activity through education, awareness and compliance.

Requirements

• High School Diploma or GED required
• 2+ years of retail management or supervisory experience preferred
• Proven ability to lead, coach and build teammate relationships in an environment of fast change
• Must be able to direct and motivate a diverse teammate population that includes full-time and part-time team members
• Demonstrated ability to act decisively in implementing solutions
• Strong organizational skills for planning work and continuously monitoring progress towards goals.
• Demonstrated ability to multi-task; ability to respond flexibly in a quickly changing environment
• Strong communication skills (both oral and written) for effective management of teams.
• Be comfortable speaking and conducting training

Responsibilities

• Providing an exceptional customer experience through trip assurance, visual merchandising, and excellent product knowledge.
• Assisting in areas throughout the store, as needed.
• Participating in opening and closing the store.
• Reviewing Key Areas of Store Operations: Team Members, Customer Experience, Sales Growth, Customer Readiness, Store POG execution and integrity.
• Acting as Manager On Duty and overseeing all areas of the store in the absence of other Managers.
• Ensuring the Fleet Farm Reward Program is understood and executed by all employees.
• Providing A Game customer service and experience.
• Providing guidance and oversight for Customer related issues, seeking win-win outcomes and supporting a resolution for a frictionless experience.
• Conducting themselves in a manner that best reflects the values of Fleet Farm and creating a positive attitude among store associates.
• Training, developing, and supervising Team Members throughout the store.
• Ensuring customer readiness standards are being executed at a high level.
• Ensuring proper facing of products and general recovery of Zone.
• Maintaining the Fleet Farm standards for in-stock levels and trip assurance.
• Coordinating with Management on Zone maintenance and special projects.
• Providing input to Sales Manager for performance review.
• Ensuring a clean and inviting store is presented to customers and Team Members.
• Assigning, prioritizing and executing daily tasks for team members.
• Ensuring safe work standards are followed throughout the store.
• Supporting efforts to reduce shrink activity through education, awareness and compliance, in conjunction with the Loss Prevention Lead.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED