Senior Team Lead, Cruise

DSV

2d • Onsite

About The Position

The Senior Team Lead in the Cruise Department will be responsible for overseeing the day-to-day operations of the Cruise team. This includes ensuring that shipments are handled efficiently and effectively, maintaining compliance with all regulations, and providing excellent customer service.

Requirements

• Fluent in English (oral and written)
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint, is required

Nice To Haves

• Bachelor's degree in business, logistics, supply chain management, or a related field is preferred, but not required
• 5 years of experience in ocean and or air export is preferred
• Prior experience in a supervisory or leadership role is preferred
• Prior experience in handling shipments for cruise lines and/or marine logistics is preferred
• Certification in logistics or supply chain management is preferred
• Prior experience working with ocean and air carriers, customs brokers, and transportation providers is a plus
• Understanding of Cruise line supply chain processes, port operations, and turnaround time requirements
• Experience with industry-specific software, such as CargoWise, is a plus

Responsibilities

• Oversee the daily operations of the Cruise team, including assigning work, monitoring performance, and ensuring compliance with all regulations and company policies
• Provide guidance and support to team members, serving as a mentor and coach to help develop their skills and knowledge
• Manage customer relationships, including handling inquiries, resolving issues, and ensuring customer satisfaction
• Coordinate with other departments and teams, including export teams, customs brokers, and transportation providers, to ensure seamless operations
• Develop and maintain strong relationships with carriers, vendors, and other partners to ensure high-quality service and competitive pricing
• Ensure timely and accurate documentation, including bills of lading, customs forms, and other required documentation
• Monitor industry trends and developments, and make recommendations for process improvements and cost savings
• Communicate with management and other stakeholders on a regular basis to provide updates on team performance, customer issues, and other relevant information
• The Senior Team Lead of Cruise will be responsible for overseeing the work of the Cruise team, which may include supervising team members and coordinating with other departments and teams.

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree