Senior Team Lead Accounts Payable, UK and Caribbean

RBC•Halifax, NS

10d•Onsite

About The Position

The Senior Team Lead Accounts Payable, UK and Caribbean manages the team responsible for the ownership of end to end problem resolution for accounts payable activities and functions. The role serves as the key liaison and point of escalation between business partners for problem resolution, service quality activities and related initiative implementation. Acts as Centre Expert for client and partner care issues ensuring identification of continuous improvement opportunities, development of action plans and solutions through established metrics and reporting processes. RBC is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities.

Requirements

Strong knowledge in General Ledger reconciliation processing
Solid knowledge of all Regulatory and Compliance rules as follows Internal Audit reviews SOX Enterprise GL Attestation policy CPA EUC
Understanding of eGL suite of applications (PeopleSoft, FiBRS)
Change management minded
Proficient in Microsoft suite of applications
Strong communication and presentation skills
Strong people management skills
Active Learning
Adaptability
Customer Service
Decision Making
Interpersonal Relationship Management
Operational Delivery
Process Improvements
Quality Management
Time Management

Responsibilities

Apply appropriate escalation and communication processes within the team, ensuring alignment across APFA, Accounting Services.
Manage and maintain processes to follow-up on aging items.
Ensure compliance at specific time markers: within required number of business days
Report to Manager on status for all aging items
Ensures appropriate staff succession planning and resource allocation is in place to provide undisrupted service to internal and external partners.
Provides consistent high quality service by responding to assistance requests and escalations from all channels within 24 hours contributing to achievement of business Client Service Commitments (CSC’s).
Escalating to manager as appropriate.
Proactively identifies and recommends solutions to recurring errors and service gaps; works with Management Team to provide solutions for improvement.
Manages the cross-training matrix across Operations Services to ensure resources are allocated properly and training gaps and opportunities identified.
Accountable for ensuring all authorities for the role (delegated authorities, SECAF, systems access etc.) are reviewed, understood and adhered to.
Ensures adherence to Global Information Risk Management framework and Global Compliance mandated policies and procedures.
Complete 1 random report per week, submitted with an action plan to mitigate risk for all managed processes.
Keep reports housed in central location for follow up.
Sharing in the responsibilities for the day to day operations of the group. Including but not exclusive to: vault custodian, authorized signatures, approving entries, write-off documentation and approval, investigations, and change request initiator.
Lead by example promoting a client first mindset, service provider mindset in resolution of issues and concerns at all times.
Ensures direct reports are fully aware of the roles and responsibilities of their Mandate.
Provides sign-off to Manager, after the semi-annual and year and discussions.
Change management champion within the Team and the department.
Collaborating to create an environment of open and effective discussions.
Expertise used to provide content for SOP updates, Change Requests and project information.
Reviews all transactions/reports/documents to ensure compliance/adherence with policies/procedures/guidelines (SOX, G/L attestation, EUC, Enterprise G/L Attestation policy and CPA)
Ensures Adherence and understanding of EOS results annually and completes action plans to support the bottom tier results
Governs and utilizes Connect on a daily basis to enhance process execution and collaboration