Senior TDX Administrator

Blue Cross Blue Shield of Minnesota•Eagan, MN

5d•Hybrid

About The Position

The Senior TDX Administrator partners with business and IT teams to translate service needs into efficient, user-friendly ITSM solutions. This role designs and builds request forms and automated workflows in TeamDynamix, including approvals, routing, and integrations, while ensuring solutions are scalable and aligned with best practices. You will manage the service catalog and client portal experience, configure integrations and notifications, and maintain strong governance and security standards. Acting as an early point of contact for incidents, you’ll collaborate with developers to prioritize and deliver enhancements in an Agile environment. This role requires strong ITSM expertise (TDX, ServiceNow, Jira Service Management, or similar), especially in workflows, forms, and knowledge management, along with a highly collaborative approach to continuously improve service delivery. Responsible as an advanced technical resource in one or more critical services or technologies and applies comprehensive knowledge in one or more areas. May function in a Lead role.

Requirements

5+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
Cloud Service Provider Certification (e.g., AWS Cloud Practitioner, Azure Fundamentals, etc.) – required within 1 year of employment
Advanced level knowledge of infrastructure design, implementation, administration, planning, developing.
Advanced level knowledge of technical, business, and industry.
Very strong oral and written communication and presentation skills.
Very strong human relations skills to effectively interact with leadership and management, peers, business partners and vendors.
Highly skilled at systems, creative, critical and analytical thinking, decision making and problem solving.
Advanced or specialized understanding of the standards and deliverables to ensure integrity of the systems engineering process.
Advanced level knowledge of internal area applications.
Advanced level skills at hands-on communication, collaboration and leadership.
Highly skilled at influencing and motivating individuals and teams.
High school diploma (or equivalency) and legal authorization to work in the U.S.

Nice To Haves

Bachelor's Degree.
In-depth knowledge of ITSM (TDX, ServiceNow, Jira Service Management, or similar).
Technical Certification
Participation in user groups (ACM, IEEE).

Responsibilities

Conducts detailed analysis and study of customer requirements for new or existing projects to determine feasibility, cost and time required, and compatibility with current systems and hardware capabilities.
Develops and documents the framework for integration and implementation for changes to technical standards.
Develops moderate to highly complex infrastructure interactions to ensure the security, stability, recoverability, and access to systems and information.
Advises on enterprise-wide infrastructure systems growth requirements, capabilities, and constraints to ensure the long-term functionality and operation standards.
Participates in the RFP process to evaluate and select vendor solutions.
Oversees and evaluates the work of contractors and vendors to ensure quality services.
Participates in or leads cross-functional initiatives on the development and implementation of enterprise-wide major installations, upgrades and process changes.
May have accountability for project execution and resource allocation.
Facilitates knowledge sharing by creating and maintaining detailed, comprehensive documentation and diagrams.
Provides technical guidance or mentorship to others as appropriate.
Tracks industry trends and maintains knowledge of new technologies to better serve the enterprise architecture needs.
Performs systems support activities and may include required participation in an on-call rotation for support of systems outside of normal business hours.
Participates in structured cross-functional processes including architecture, change, risk, resiliency, incident, problem, CMDB, and asset management.
Assists manager in facilitating goal accomplishment by providing work direction to assigned employees and by monitoring the status of work on a daily basis.
Clarifies roles and responsibilities of assigned employees based on direction from the manager.
Provides coaching or mentoring as requested or deemed appropriate based on direction of the manager.
Assists manager in facilitating resource allocation to ensure appropriate staffing levels.
Shares feedback with the manager as requested or deemed appropriate, and may make recommendations for performance reviews.
May make recommendations to the manager for team and individual recognition.