Senior Talent Development Partner

Mirastar FCU•San Jose, CA

1d•$37 - $48•Hybrid

About The Position

The Senior Talent Development Partner is a senior-level individual contributor responsible for designing, building, and optimizing the credit union’s learning ecosystem. Reporting to the VP of Learning and Development, this role focuses on creating scalable, high-impact training solutions that support employee performance, elevate the member experience, and align with Mirastar’s values and service philosophy. This position serves as a subject matter expert in learning management systems, instructional design, and learning strategy, partnering across departments to deliver innovative, compliant, and member-centric training programs. While not responsible for direct people management, the Senior Talent Development Partner leads through influence, project ownership, and expertise. This role operates as a highly collaborative individual contributor within the Talent team. The Senior Talent Development Partner is expected to balance hands-on execution, managing projects, systems, and processes that support employee success and enhance the member experience. Occasional travel may be required to support in-branch or in-person training initiatives.

Requirements

BA degree in training, adult education, curriculum development, organizational development, or a related field
5-7 years’ experience with a minimum of four years of experience delivering hands-on and virtual training programs
Dynamic and engaging presentation skills
Passionate about learning and developing talent
Ability to create innovative solutions by leveraging technology to increase optimization of training output
Strong project management skills with the ability to manage multiple priorities independently
Excellent communication and collaboration skills, with the ability to influence without direct authority
Analytical mindset with experience measuring training effectiveness and using data to drive improvements
Strong writing skills and ability to tell stories with infographics and visuals
Attention to detail in composing and proofreading training materials
Ability to effectively manage time, establish priorities, and meet deadlines
Energetic, forward-thinking, respectful, and creative individual with high standards and an appropriate professional image
Demonstrated understanding of adult learning principles and instructional design methodologies (ADDIE, SAM, or similar)
Demonstrated ability to learn and apply training-related software
Ability to process and follow specific instructions and directives with emphasis on details and producing quality results
Broad knowledge of and practical experience with operational functions, products, and services, and the laws and regulations that affect the Credit Union
Proactive and solution-oriented with the ability to work in an environment of flexible and changing work policies/procedures
Ability to motivate, influence, and train others
Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook
Experience with managing and optimizing Learning Management System(s) and eLearning tools
Hungry: Demonstrates a strong drive for continuous learning, growth, and expanded responsibility. Self-motivated, diligent, and proactive in identifying the next step and the next opportunity to contribute.
Humble: Operates with low ego and high respect for others. Actively recognizes and elevates the contributions of teammates, prioritizing collective success over personal recognition. Approaches work with openness, respect, and a collaborative mindset, welcoming diverse perspectives and constructive feedback.
Works Intelligently: Demonstrates strong situational awareness and sound judgment. Understands group dynamics, uses intuition, emotional intelligence, and thoughtful decision-making to navigate complex interactions to achieve the best outcomes.

Nice To Haves

Experience working with Credit Unions is desirable.

Responsibilities

Design and implement enterprise-wide learning solutions that align with Mirastar’s mission, values, and strategic priorities
Develop engaging training programs that strengthen member service, product knowledge, and operational excellence across the organization
Partner with business units to assess needs, identify performance gaps, and develop targeted learning solutions
Enhance onboarding programs that reflect Mirastar’s culture and set employees up for success
Develop and maintain curriculum across key areas, including member service, consumer and real estate lending, systems training, and compliance
Ensure all training content aligns with applicable regulatory requirements (e.g., BSA/AML, Fair Lending), internal policies, and role specifications
Establish and maintain instructional design standards, templates, and best practices for consistency and scalability
Manage and optimize multiple Learning Management Systems (LMS) and related technologies, including course deployment, tracking, and reporting
Support organizational projects, including system implementations, content rollouts, and process improvements
Measure and evaluate training effectiveness using data, feedback, and performance metrics; recommend and implement enhancements
Support organizational change initiatives by developing training that enables the smooth adoption of new processes, systems, and products
Serve as a trusted advisor and resource to stakeholders, providing guidance on training approaches and learning solutions
Prepare metrics and reports as requested by management
Coordinate with subject matter experts to design department-specific learning modules to enhance skill levels
Support training activities and outside training consultants
Manage all logistical aspects for various training programs: coordinate/communicate with participants, presenters, and managers, send out calendar reminders, update internal Master Training Calendar, prepare agendas/packets; when applicable: order refreshments/meals, set up meeting space, check equipment, etc.
Create/support other software training for CU staff (e.g., soft/technical skills training)
Maintain a keen understanding of training industry trends, developments, and best practices
Compliance with the Bank Secrecy Act, OFAC, and USA PATRIOT Act, including but not limited to reporting suspicious activities to supervisor and BSA Officer.
Other duties as assigned.