Senior Talent Development Partner

Mirastar FCU • San Jose, CA

2d • $37 - $48 • Hybrid

About The Position

The Senior Talent Development Partner is a senior-level individual contributor responsible for designing, building, and optimizing the credit union’s learning ecosystem. Reporting to the VP of Learning and Development, this role focuses on creating scalable, high-impact training solutions that support employee performance, elevate the member experience, and align with Mirastar’s values and service philosophy. This position serves as a subject matter expert in learning management systems, instructional design, and learning strategy, partnering across departments to deliver innovative, compliant, and member-centric training programs. While not responsible for direct people management, the Senior Talent Development Partner leads through influence, project ownership, and expertise. This role operates as a highly collaborative individual contributor within the Talent team. The Senior Talent Development Partner is expected to balance hands-on execution, managing projects, systems, and processes that support employee success and enhance the member experience. Occasional travel may be required to support in-branch or in-person training initiatives.

Requirements

• BA degree in training, adult education, curriculum development, organizational development, or a related field
• 5-7 years’ experience with a minimum of four years of experience delivering hands-on and virtual training programs
• Dynamic and engaging presentation skills
• Passionate about learning and developing talent
• Ability to create innovative solutions by leveraging technology to increase optimization of training output
• Strong project management skills with the ability to manage multiple priorities independently
• Excellent communication and collaboration skills, with the ability to influence without direct authority
• Analytical mindset with experience measuring training effectiveness and using data to drive improvements
• Strong writing skills and ability to tell stories with infographics and visuals
• Attention to detail in composing and proofreading training materials
• Ability to effectively manage time, establish priorities, and meet deadlines
• Energetic, forward-thinking, respectful, and creative individual with high standards and an appropriate professional image
• Demonstrated understanding of adult learning principles and instructional design methodologies (ADDIE, SAM, or similar)
• Demonstrated ability to learn and apply training-related software
• Ability to process and follow specific instructions and directives with emphasis on details and producing quality results
• Broad knowledge of and practical experience with operational functions, products, and services, and the laws and regulations that affect the Credit Union
• Proactive and solution-oriented with the ability to work in an environment of flexible and changing work policies/procedures
• Ability to motivate, influence, and train others
• Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook
• Experience with managing and optimizing Learning Management System(s) and eLearning tools
• Hungry: Demonstrates a strong drive for continuous learning, growth, and expanded responsibility. Self-motivated, diligent, and proactive in identifying the next step and the next opportunity to contribute.
• Humble: Operates with low ego and high respect for others. Actively recognizes and elevates the contributions of teammates, prioritizing collective success over personal recognition. Approaches work with openness, respect, and a collaborative mindset, welcoming diverse perspectives and constructive feedback.
• Works Intelligently: Demonstrates strong situational awareness and sound judgment. Understands group dynamics, uses intuition, emotional intelligence, and thoughtful decision-making to navigate complex interactions to achieve the best outcomes.

Nice To Haves

• Experience working with Credit Unions is desirable.

Responsibilities

• Design and implement enterprise-wide learning solutions that align with Mirastar’s mission, values, and strategic priorities
• Develop engaging training programs that strengthen member service, product knowledge, and operational excellence across the organization
• Partner with business units to assess needs, identify performance gaps, and develop targeted learning solutions
• Enhance onboarding programs that reflect Mirastar’s culture and set employees up for success
• Develop and maintain curriculum across key areas, including member service, consumer and real estate lending, systems training, and compliance
• Ensure all training content aligns with applicable regulatory requirements (e.g., BSA/AML, Fair Lending), internal policies, and role specifications
• Establish and maintain instructional design standards, templates, and best practices for consistency and scalability
• Manage and optimize multiple Learning Management Systems (LMS) and related technologies, including course deployment, tracking, and reporting
• Support organizational projects, including system implementations, content rollouts, and process improvements
• Measure and evaluate training effectiveness using data, feedback, and performance metrics; recommend and implement enhancements
• Support organizational change initiatives by developing training that enables the smooth adoption of new processes, systems, and products
• Serve as a trusted advisor and resource to stakeholders, providing guidance on training approaches and learning solutions
• Prepare metrics and reports as requested by management
• Coordinate with subject matter experts to design department-specific learning modules to enhance skill levels
• Support training activities and outside training consultants
• Manage all logistical aspects for various training programs: coordinate/communicate with participants, presenters, and managers, send out calendar reminders, update internal Master Training Calendar, prepare agendas/packets; when applicable: order refreshments/meals, set up meeting space, check equipment, etc.
• Create/support other software training for CU staff (e.g., soft/technical skills training)
• Maintain a keen understanding of training industry trends, developments, and best practices
• Compliance with the Bank Secrecy Act, OFAC, and USA PATRIOT Act, including but not limited to reporting suspicious activities to supervisor and BSA Officer.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level