Senior Systems Service Engineer 2

Schneider Electric•Baton Rouge, LA

16h•Onsite

About The Position

This role involves managing customer contracts through preventative maintenance, documentation, and on-site support. The engineer will ensure customer systems are updated with the latest software, quick fixes, and hardware, and will prepare and deliver upgrade plans. Responsibilities include following Global Service technical procedures, providing technical reviews of orders and proposals, analyzing technical risks for expansion projects and upgrades, and attending technical training on systems, instruments, applications, process control, communication, and safety. The position also requires supporting Sales as directed by the Regional Service Manager to secure orders and service agreements, understanding and enforcing Schneider Electric's contractual obligations on major projects, ensuring customer satisfaction, and handling overall technical responsibilities for projects including specification, functionality, testing, and commissioning. This includes performing system testing, factory acceptance testing (FAT), developing test documents, and coordinating with the factory for product-related issues.

Requirements

A recognized Degree in Engineering, Engineering Technology, Computer Science or Process Control (desirable)
5 + years of professional experience with specific knowledge of Foxboro DCS, IA (Industrial Automation) or Triconex systems
Ability to install hardware and software, perform configuration, and troubleshoot hardware and software issues
Familiar with the products and services within the Oil & Gas, Power Generation and Chemical industry
Knowledge of HMI (Human Machine Interface) software, DCS (Distributed Control Systems) system and field instrumentation
Knowledge of Foxboro and Wonderware
Team player with good leadership and communication skills and able to travel when required
Strong analytical & logical ability, possess of good judgment, negotiation and interpersonal skills
Detail-oriented, forward looking and good leadership abilities
Innovative and dynamic with effective communication skills, especially in inter-cultural aspects
Microsoft Office, Windows Operating Systems, Unix, DCS, Safety Systems, PLC’s, Communication protocols, Networking and System Security

Responsibilities

Manage customer contracts by performing preventative maintenance visits, documenting / delivering reports and provide on-site remedial support.
Ensure that the customer’s system is updated to the latest software, quick fixes, and hardware.
Prepare upgrade plans for the customer’s systems and deliver them to the customer.
Follow all technical procedures and tools for Global Service.
Provide technical review of orders for clients and any other proposals requested to perform.
Analyze technical risk of expansion projects and upgrades.
Attend technical training that includes systems and instruments, application, process control, communication, and safety.
Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.
Understand and enforce Schneider Electric contractual obligations on major projects and ensure customer satisfaction.
Handles overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning.
Perform system testing, factory acceptance testing (FAT) and develop test documents.
Document preparation and obtain customer's approval per document specification and schedule.
Coordinate with factory for product related issues and resolve.