Senior Systems Operations Engineer

Wells Fargo Bank•Des Moines, IA

2d•Hybrid

About The Position

Wells Fargo is seeking a skilled and reliable Senior Systems Operations Engineer (P3) to join our IT Infrastructure team. In this role, you will provide advanced operational support for enterprise Windows Server environments within a 24/7, highly regulated financial services organization. You will be responsible for the administration, stability, and performance of moderately complex to complex systems, driving operational excellence through automation, standardization, and continuous improvement. This role requires strong technical depth in Windows Server platforms, sound judgment in incident and risk management, and the ability to work independently while collaborating across infrastructure teams. The ideal candidate demonstrates proactive problem solving, operational ownership, and the ability to influence outcomes within defined functional area policies and procedures. In this role, you will: Lead or participate in managing all installed Windows Server systems, Active Directory services, and Microsoft-based infrastructure within the Systems Operations functional area. Provide advanced operational support for moderately complex to complex systems, ensuring stability, performance, and adherence to enterprise standards. Drive increased system efficiencies and reduce manual intervention through PowerShell automation and operational process improvements. Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of availability and reliability. Independently resolve moderately complex technical issues while escalating more complex risks appropriately. Work with vendors and other technical personnel for problem resolution and root cause analysis. Lead or contribute to technical deliverables within team objectives, applying understanding of process controls, standards, and risk management practices. Collaborate across infrastructure teams (network, storage, cloud, security) to resolve issues and improve service delivery. Participate in incident, problem, and change management processes, ensuring compliance with enterprise operational and risk standards.

Requirements

4+ years of Systems Engineering, Technology Infrastructure, or equivalent demonstrated through experience, training, military experience, or education
2+ years experience working in highly regulated Financial Technology environments with strong risk and control awareness
4+ years experience administering Windows Server environments (2016/2019/2022) in enterprise settings

Nice To Haves

Strong documentation, communication, and customer service skills
Experience supporting moderately complex to complex production environments with high availability requirements
Strong experience with PowerShell scripting and task automation
Proven ability to collaborate with cross-functional teams (network, storage, application teams)
Ability to troubleshoot system issues end-to-end, including OS, infrastructure, and application dependencies
Advanced PowerShell scripting and automation framework development
Experience with high availability and resiliency technologies (Failover Clustering, load balancing)
Experience with enterprise patching and configuration management tools (WSUS, MECM/SCCM)
Knowledge of identity and access management (Active Directory, Azure AD, LDAP integration, RBAC)
Experience with file systems and enterprise storage solutions (NTFS, ReFS, DFS, SAN/NAS)
Understanding of networking fundamentals (TCP/IP, DNS, routing, firewall configurations)
Experience with monitoring tools (SCOM, Azure Monitor, or equivalent)
Ticketing and workflow management experience (ServiceNow, Jira)
Experience creating Power BI dashboards and operational reporting
Exposure to Azure infrastructure and hybrid cloud environments

Responsibilities

Lead or participate in managing all installed Windows Server systems, Active Directory services, and Microsoft-based infrastructure within the Systems Operations functional area
Provide advanced operational support for moderately complex to complex systems, ensuring stability, performance, and adherence to enterprise standards
Drive increased system efficiencies and reduce manual intervention through PowerShell automation and operational process improvements
Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of availability and reliability
Independently resolve moderately complex technical issues while escalating more complex risks appropriately
Work with vendors and other technical personnel for problem resolution and root cause analysis
Lead or contribute to technical deliverables within team objectives, applying understanding of process controls, standards, and risk management practices
Collaborate across infrastructure teams (network, storage, cloud, security) to resolve issues and improve service delivery
Participate in incident, problem, and change management processes, ensuring compliance with enterprise operational and risk standards
Support and maintain enterprise Windows Server and Active Directory environments
Provide timely resolution of incidents with focus on minimizing business impact
Develop and maintain PowerShell automation to improve operational efficiency
Proactively monitor systems and contribute to operational reporting and dashboards
Adhere to enterprise security standards, patching, and audit requirements
Support enterprise backup solutions and disaster recovery processes