Senior Systems Operations Engineer

Wells Fargo & Company • Irving, TX

1d • Hybrid

About The Position

Wells Fargo is seeking a highly skilled and forward‑thinking Senior Systems Operations Engineer to join our Technology Operations team. This role is ideal for someone who excels in Python coding, AI development, Kubernetes and OpenShift platform operations, drives operational excellence, and take initiatives that improve stability, automation, and service reliability. You will play a key role in operating and improving our cloud‑native platforms, reducing operational toil, and ensuring the resilience and compliance of critical infrastructure services. In this role, you will: Lead or participate in complex, broad impact initiatives including provision of high-level systems consultation for the technology teams Platform Operations: Participate in day‑to‑day Platform (REDIS, OpenShift) platform operations, including cluster maintenance, upgrades, performance monitoring, and troubleshooting Operations Excellence: Improving operations practices to meet new Incident SLA and improving practices during incident & problem management Incident Response & Problem Management: Serve as an operational lead during incidents, driving rapid diagnosis, resolution, root‑cause analysis, and long‑term corrective actions Operational Automation: Develop or enhance automation (Python, Bash, GitOps workflows, or AI‑assisted tools), build AI Agents, MCP server and tools, add skill in MCP that eliminates manual effort and streamlines run processes Platform Readiness: Lead Platform lifecycle activities, including new cluster builds, configuration, onboarding, upgrades, and cluster decommissioning, ensuring consistency, reliability, and compliance across environments Collaboration & Enablement: Partner with engineering, SRE, security, and development teams to implement repeatable operational patterns, guardrails, and platform readiness standards Security, Compliance & Governance: Ensure platform operations follow organizational policies, security standards, audit controls, and regulatory requirements Continuous Improvement: Identify operational gaps, recurring issues, or inefficiencies and lead initiatives to enhance reliability, resiliency, and operational maturity.

Requirements

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of hands-on experience in Python for platform operations automation
• Strong proficiency in writing production-quality Python code by using Python libraries and client integrations
• Ability to develop automation solutions, including remediation procedures & workflows and operational tools using Python
• 3+ years of experience managing complex, enterprise-scale applications in production environments
• Strong platform experience with Open shift, Kubernetes, Public cloud
• 2+ years of hands-on Linux system administration experience
• Deep platform expertise, including cluster build-outs, CI/CD pipeline integration, troubleshooting, debugging, remediation, patching, upgrades, and root cause analysis (RCA)
• Deep expertise with Platforms includes building clusters with pipelines, diagnosing, debugging, remediation, upgrades, patching, and RCA.

Nice To Haves

• Experience in AI development, including agents, MCP, tools, and related frameworks
• Hands-on experience with configuration and monitoring, operational tooling such as Grafana, Splunk, Prometheus, Jira, or GitHub, SDLC
• Demonstrated ability to influence operational improvements across teams.
• Strong analytical and operational problem‑solving skills.

Responsibilities

• Lead or participate in complex, broad impact initiatives including provision of high-level systems consultation for the technology teams
• Participate in day‑to‑day Platform (REDIS, OpenShift) platform operations, including cluster maintenance, upgrades, performance monitoring, and troubleshooting
• Improving operations practices to meet new Incident SLA and improving practices during incident & problem management
• Serve as an operational lead during incidents, driving rapid diagnosis, resolution, root‑cause analysis, and long‑term corrective actions
• Develop or enhance automation (Python, Bash, GitOps workflows, or AI‑assisted tools), build AI Agents, MCP server and tools, add skill in MCP that eliminates manual effort and streamlines run processes
• Lead Platform lifecycle activities, including new cluster builds, configuration, onboarding, upgrades, and cluster decommissioning, ensuring consistency, reliability, and compliance across environments
• Partner with engineering, SRE, security, and development teams to implement repeatable operational patterns, guardrails, and platform readiness standards
• Ensure platform operations follow organizational policies, security standards, audit controls, and regulatory requirements
• Identify operational gaps, recurring issues, or inefficiencies and lead initiatives to enhance reliability, resiliency, and operational maturity.
• Develop automated remediation scripts in Python to proactively resolve alerts and enhance operational efficiency, reducing Mean Time to Resolution (MTTR).

Benefits

• Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
• Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
• They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
• There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
• Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
• Wells Fargo maintains a drug free workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed