Senior Systems Operations Engineer

Wells Fargo•Charlotte, NC

3d•Onsite

About The Position

Wells Fargo is seeking a Senior Systems Operations Engineer to lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams on Mainframe /iSeries applications/NDM’s/CA7 and Autosys. The Mainframe Operations team monitors all Mainframe Operating systems, network connections, daily mainframe batch processing providing 24/7/365 on-site support. Responsible for batch processing and CICS availability SLA’s. Mainframe Operations has enterprise accountability for every Mainframe Application - including but not limited to - Hogan, ICS, ACH, Trust, and Mortgage.

Requirements

4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Hands-on experience with Mainframe /iSeries applications/NDM’s/CA7 and Autosys
Experience in JCL (Job Control Language), HMC & System IPL’s, TSO, MVS, JES & Automation tools (Ansible, Jenkins & AAI), Scheduling tools such as CA7, IBM Mainframe, Ticketing system such as ServiceNow, Computer operations, Hardware infrastructure, IT systems management, and Operations/Automation experiences
Experience in SRE concepts (SLAs, SLOs, error budgets)
Strong automation using Scripting & Automated Testing Python / Shell scripting / PowerShell/Ansible
Ability to communicate problems in a clear, concise, and technical manner, to follow through on detail, analyze and solve operating problems and be sufficiently flexible and resourceful to perform in sometimes stressful situations.

Nice To Haves

4+ years' experience of Mainframe technology TSO/JCL/DB2/COBAL/CICS technology delivery and relationship management experience with small and large business units in a large corporate environment
4+ years' experience of complex issue resolution experience/ Sense of urgency to handle the issue reported and drive it until closure.
2+ years of experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment
Experience in Systems Engineering and operations and SRE/ Adherence to Timely login and logout being part of the Command Center
Focus and lead the process improvements in the scope of command center, monitoring and technical teams
Willingness to learn regularly in the dynamic changing environment
Adhere to the defined KPI’s (SLA/SLO) and performance goals to ensure the performance is at par to meet the individual / team metrics
Timely notifications to teams, leadership / executives with quality updates of the incidents adhering to the SLAs.

Responsibilities

Constantly monitor Mainframe MVS operation system LPARs activity via console messages, logs and network management system and report system abnormalities and issues are resolved or escalated properly and/or out of balances to management immediately
Develops and reviews Knowledge Management documentation for accuracy, may participate in training peers on all operational functions with the direction of supervision
Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
Make decisions on technical changes and enhancements
Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals.