Senior Systems & Network Administrator

MODERN DISPOSAL SERVICES.•Town of Lewiston, NY

10d•$95,000 - $120,000

About The Position

We are seeking an experienced Senior Systems and Network Administrator who can help maintain and enhance our Azure, Meraki, VMware, and SonicWall environments. The Systems and Network Administrator will be responsible for supporting and maintaining Modern Disposal’s servers, networks, cloud services, and critical systems across multiple facilities. This role will provide advanced technical support, implement infrastructure improvements, and ensure the reliability and security of our operational technology. This individual will also be responsible for resolving Help Desk tickets.

Requirements

Capable of installing, removing, maintaining, monitoring of IT technologies
Capable of troubleshooting issues with an end-user device, including all hardware, operating system, drivers, or client application challenges
Ability to document end to end workflows to ensure easy resolution of future incidents or tickets
Capable of developing and deploying required OS images and builds (as well as, future images/builds on compatible all hardware (Example: Win 11, Win10, Win7, etc.))
24x7 availability, to be provided for the duration of a major Incident
Capable of offering remote and on-site technical services (proactive and reactive) to the Customer and its associates
IT Software/Hardware Asset Management
Excellent skills in user IT infrastructure – desktops, laptops, printers, handhelds, smartphone and A/V equipment, VoIP
Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, and other well-known applications
Administration experience of Azure, Intune, MS Active Directory users & groups, global policies and management concepts
Ability to interact with customers to ensure that the service is polite, efficient and responsive service is provided
A self-starter with ability to work on their own initiative. Can bring solutions to the team with little direction
To work through issues analytically to a successful conclusion

Nice To Haves

Microsoft certifications (Azure Administrator, Microsoft Certified Systems Engineer, etc.)
Cisco CCNA/CCNP certifications.
VMware VCP certification.
Experience with: CrowdStrike, SentinelOne, or similar EDR platforms
Fortinet, SonicWall, Palo Alto, Cisco, or Meraki networking equipment
DR Planning and BIA Matrix’s

Responsibilities

Provide technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, network cabling, software installation, troubleshooting and any other related technology
Provide a high level of customer satisfaction and extremely strong communicator both verbal and written, emphasis on quality over quantity
Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems
Work self-sufficiently to perform fault diagnostics, deliver user requirements, while maintaining standards and SLAs
Accurately test, identify, prepare, repair, resolve, and document end user technical issues relating to Desktop support. Devices include, but are not limited to desktop PC, micro PC, thin client, laptop, tablet, smartphone, desk equipment, cabling, printers and MFDs
Customer ticketing is worked upon ensuring the timely delivery of service, along with users facing updates
Be responsible for cable runs, cable termination of fiber and copper
Provide on-site cover as part of a shift arrangement and support remote offices when required
Troubleshooting and resolving software issues