Senior Systems Integrator

Convergence Networks • Lansing, MI

8d • Hybrid

About The Position

Our Senior Systems Integrators are responsible for accurate and timely completion of the projects assigned to them. They interface with a myriad of people, environments, and technologies across our entire customer base during the project lifecycle. They work closely with our Managed Services and Business Services teams before, during and after implementation to ensure visibility on all project work. Their primary focus is to complete technical project work on time and drive customer satisfaction. They attend project kick off meetings, internal and external, and after-action review meetings regularly. Our Senior Systems Integrators are the face of Convergence Professional Services to our customers and must display confidence and comprehensive knowledge of the work to be performed.

Requirements

• Excellent troubleshooting and implementation skills with IT and related hardware and software components (PCs, laptops, servers, firewalls, switches, routers, hard drives, Windows operating systems, business applications, etc.)
• Calmly resolve high-stress technical issues.
• Adaptable, eager to learn, and excited about growing with the company.
• Self-motivated with a positive attitude.
• Skilled at multitasking in fast-paced environments.
• Maintain a clean and organized workspace.
• Professional appearance and demeanor with clients.
• Effective team player and independent worker.
• Excellent verbal and written communication skills.
• Understanding of Professional Services and the importance of billable utilization (detailed time tracking).
• Exceptional organizational and time management skills.
• Excellent technical writing skills (detailed notes on tickets) including the ability to create network diagrams.
• Strong sense of initiative and ownership over work.
• Strong understanding of security risks and how they may impact a Client environment and/or project.
• Exceptional problem solving, planning, and follow-through skills.
• Build and maintain positive relationships with customers and team members.
• Associate’s or Bachelor’s degree and/or Diploma in Information Technology, Computer Science, or related field, or equivalent work experience.
• 5+ years of relevant experience which may include Network Administrator, Systems Administrator, System Engineer, or Tier 2-3 (or similar) in a tiered environment.
• Extensive experience providing both onsite and remote support.
• Extensive experience executing small and medium scale IT projects.
• Valid driver’s license and access to a vehicle.
• Passports may be required to enter ports of commerce.

Nice To Haves

• Azure considered an asset.

Responsibilities

• Deliver exceptional service, demonstrating patience, empathy, and confidence while working with diverse businesses, technologies, and individuals.
• Submit detailed time sheets daily.
• Complete all project work assigned: Follow established standards Adhere to the deliverables/objectives as defined in the Statement of Work
• Monitor time against forecasted schedule to ensure adherence to the project budget
• Communicate any changes (technical, time impacts, etc.) to the Project Manager as soon as possible
• Projects may include, but not be limited to: Server deployment and decommissioning, Client line of business software deployments, upgrades, & migrations, Mail migrations using Microsoft Exchange, Azure cloud migrations, VCenter deployments, MFA and M365 security enhancements, ROAM (Microsoft Teams and VoIP solution), Deploy, upgrade, review, and document network infrastructure, including high availability firewalls and stacked switching, MDM configuration for Apple and Android devices.
• Develop, document, and maintain installation and configuration procedures.
• Conduct project audits as/when assigned.
• Conduct project QA as/when assigned.
• Communicate project statuses and planned changes/outages to internal stakeholders and Clients.
• Mentor and/or provide oversight/remote support to other technical staff to help with professional growth and development.
• Other job duties as assigned.

Benefits

• Group benefits plans, including medical, dental, vision in US and health savings and dental in Canada, including retirement plans (401k and RRSP).
• Regular internal training opportunities, as well as training and certification reimbursement.
• Regular meetings with your manager and quarterly conversations about your performance and growth.
• Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as have some fun (families are often included as well).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree