SENIOR SYSTEMS INTEGRATOR P&R (UKG Pro Solution Architect)

City of Toronto•Union, NJ

1d•Onsite

About The Position

This is a temporary, 12-month opportunity in the Business and Technology Transformation Branch supporting the implementation of UKG Pro across the Parks and Recreation Division. The Senior Systems Integrator P&R will join the eScheduling project team and provide specialized UKG Pro expertise to help translate established business processes and documented requirements into the new solution. Reporting to the Project Director, Digital Project Implementation, the role applies hands-on UKG Pro implementation and configuration experience to review requirements, understand existing Kronos processes, and assess how those requirements can best be met in UKG Pro. Working with Parks and Recreation subject matter experts, the systems integrator, Technology Services Division and other project stakeholders, the position identifies gaps, risks and dependencies and recommends approaches for configuration, integration, security, access and reporting. The role provides an informed technical perspective to help ensure proposed solutions align with Parks and Recreation’s operational needs and support the planned Q1 2028 launch.

Requirements

Extensive demonstrated hands-on experience implementing and configuring UKG Pro is mandatory, including advising on functionality, configuration, integrations, security and role-based access, workflows and reporting in a complex organizational environment.
Considerable experience reviewing and analyzing documented business and functional requirements and translating operational processes and requirements into UKG Pro configuration, integration and solution-design recommendations.
Considerable experience evaluating system configurations and solution designs, identifying functional gaps, dependencies, risks and constraints, and recommending solutions aligned with business and operational requirements.
Considerable experience with workforce management, time and attendance, scheduling and related workforce processes.
Strong knowledge of systems integration and interface design, including analysis of integration requirements, data flows, interfaces and dependencies between UKG Pro and other applications.
Familiarity with defining and evaluating role-based access, security profiles, user permissions and authorization requirements for diverse employee groups while maintaining security and privacy controls.
Ability to identify and evaluate workforce-management reporting requirements and solutions, including standard reports and dashboards.
Proficiency in preparing functional and technical documentation, including process maps, future-state workflows, gap analyses, integration and solution-architecture diagrams, technical recommendations and decision documents.
Highly developed analytical and problem-solving skills, including the ability to understand complex operational processes, assess technical solutions against requirements, identify gaps and risks, and develop practical recommendations.
Excellent interpersonal, consultation, oral and written communication skills, including the ability to explain technical concepts to business audiences and advise project teams, subject matter experts, senior management, vendors and technical stakeholders.
Strong stakeholder-management, consultation and negotiation skills, including advocating for business requirements, constructively challenging proposed solutions, resolving competing priorities and building consensus.
Ability to work effectively in a multidisciplinary project environment and establish collaborative relationships with business subject matter experts, technical teams, vendors and systems integrators.
Ability to work independently, exercise sound judgment and manage multiple priorities and deliverables in a large, complex and time-sensitive technology implementation.

Nice To Haves

Experience implementing and/or configuring Kronos is a strong asset.

Responsibilities

Provide an independent assessment of whether proposed UKG Pro solution designs and configuration approaches meet Parks and Recreation’s documented business requirements.
Act as Parks and Recreation’s UKG Pro subject matter expert and provide functional and technical advice to the eScheduling project team throughout implementation.
Review business, functional and technical requirements and assess how they map to UKG Pro capabilities, configuration and workflows.
Recommend how established business processes and requirements should be implemented in UKG Pro, including identifying requirements that may need refinement.
Review solution designs and configuration approaches developed by the systems integrator and Technology Services Division.
Identify functional gaps, technical dependencies, implementation risks and configuration considerations, and recommend options to address them.
Establish standards and develop methodologies that create governance frameworks.
Represent Parks and Recreation requirements in discussions with the systems integrator, Technology Services Division, corporate project teams and other technical stakeholders.
Work with Parks and Recreation subject matter experts to understand Kronos processes and workflows and advise on their transition to UKG Pro.
Advise on integration of the Request for Work application with UKG Pro, including data flows, interfaces, dependencies, security, user experience and operational requirements.
Evaluate UKG Pro integration capabilities and proposed designs to ensure the Request for Work solution supports recreation workers and other employee groups with specific scheduling and system-access needs.
Define and recommend role-based access, permissions and authorization requirements for Parks and Recreation employee and management profiles.
Review UKG Pro security and access designs for gaps against operational requirements.
Identify and document management reporting requirements and assess delivery through UKG Pro reports, dashboards or other reporting capabilities.
Recommend standardized operational reporting, including absence and leave balances, vacation forecasting, lieu time, attendance-management indicators and other workforce-management information.
Review prototypes, demonstrations, configuration workbooks, solution designs and other implementation deliverables, and provide documented recommendations.
Develop and maintain future-state process maps, workflows, integration diagrams, architecture documentation, decision documents and other technical and functional artifacts.
Participate in solution validation, testing and implementation-readiness activities to confirm configured functionality aligns with requirements and intended business processes.
Support identification and resolution of defects, configuration issues and functional gaps discovered during testing.
Advise the project team on UKG Pro implementation practices, capabilities, limitations and dependencies.
Collaborate with the eScheduling project team, Parks and Recreation subject matter experts, the systems integrator and Technology Services Division to support implementation for the planned Q1 2028 launch.